Vuer Operations Coordinator

2 days ago

Columbus, Ohio, United States iVueit® Full time

Job Title: Vuer Operations Coordinator
Location:
On-site, Columbus

Department:
Operations

Reports to:
Community Manager

Position Overview:
iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Vuer Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete "Vues" (surveys/inspections using our app). This role will report directly to the Vuer Community Manager (CM).

Responsibilities:

  • Vuer Engagement & Support

  • Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.

  • Provide timely responses to Vuer questions and inquiries.
  • Work with the support team to identify common Vuer issues while reporting those issues to the CM.
  • Collaborate with all teams to improve the overall Vuer community experience.
  • Assist in identifying areas of need for "Vues" requiring background checks.
  • Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.

  • Reach out to Vuer applicants through various platforms.

  • Recruiting & Retention:

  • Assist in recruiting efforts by utilizing social media and other platforms to identify potential Vuers in remote areas.

  • Utilize outreach efforts to assist new recruits with completing "Vues' in their respective areas.
  • Collaborate with the CM and Marketing Team to develop recruitment materials.

  • Track and monitor Vuer performance and conduct to ensure adherence with current company policies and expectations.

  • Additional Duties, as needed

  • Assist with additional assignments and research additional data.

  • Crosstrain on inter-departmental tasks to assist other departments.

Qualifications:

  • Bachelor's degree in business or a related field.
  • At least 3 (three) years of solid customer service experience required.
  • Proficiency in Microsoft Excel for tracking, reporting and data analysis.
  • Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
  • Excellent communication skills, both written and verbal, with exceptional phone etiquette.
  • Professional, friendly, personable, and passionate about delivering exceptional customer service.

Benefits

  • Health, dental and vision coverage
  • 401k matching program
  • Work from home days
  • Paid holidays
  • Competitive PTO structure

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