Medical Front Desk Representative

2 days ago

Boston, Massachusetts, United States Ophthalmic Consultants of Boston Full time

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Boston office. Schedule is Monday through Friday; 40 hours per week.

Key Responsibilities:

  • Greet and register patients promptly and courteously upon arrival.
  • Verify and update patient demographics and insurance information.
  • Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
  • Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
  • Assist patients with past due balances, explaining payment options and processing transactions.
  • Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
  • Follow up on appointments to minimize no-shows and maximize productivity.
  • Address patient inquiries in person with professionalism and care.
  • Collaborate with clinical staff and management to ensure optimal patient flow.
  • Take initiative in solving problems and escalating issues when needed.
  • Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

  • A High School Degree or GED.
  • Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.
  • Proven experience with insurance verifications and patient billing.
  • Must have a working knowledge of computer and respect for confidentiality. 
  • Must be able to work in a fast-paced environment, paying close attention to detail.
  • Epic experience a plus. 
  • Bilingual skills a plus.
Benefits Offered:
  • Health & Dental Insurance- eligible 1st day of employment
  • Paid time off and paid holidays
  • Health & Dependent Reimbursement Accounts
  • 401(k) Plan with company contribution
  • Company paid Life and LTD Insurance
  • Employee discounts

To find out more about OCB, please visit our website at OCB is an Equal Opportunity Employer.  All Employees must be fully vaccinated.

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