Front Desk Associate

5 days ago

Boston, Massachusetts, United States InnerCity Weightlifting (ICW) Full time $35,000 - $45,000 per year

ICW's mission is to reduce gun violence by amplifying the voice and agency of people who have been most impacted by systemic racism and mass incarceration.

We partner with program participants through case management and careers in and beyond personal training. Individuals are elevated as experts in fitness and the social issues they've lived. ICW is a culture and community in which power dynamics are flipped, social capital is bridged, and new leaders emerge in the fight to combat long-standing inequities.

Position:

Front Desk Associate 

Reports To:

Site Director

Position Type:

In-person

Schedule:

Saturdays, from 8:00am - 12:00 pm with opportunity for additional shifts

Location:

Morrissey Boulevard, Boston, MA

Position Overview:

The Front Desk Associate plays a key role in creating a welcoming and organized environment at ICW's gym. This position is part of the Member Services team and supports both clients and trainers to ensure smooth daily operations and an exceptional client experience.

Key Responsibilities:

  • Greet and check in clients, ensuring everyone feels welcomed and supported while maintaining safe and smooth facility access.
  • Respond promptly and professionally to client inquiries via phone, email, and in person.
  • Assist in onboarding new clients—explaining ICW's services, mission, and scheduling process.
  • Maintain a clean, organized, and welcoming gym environment throughout each shift.
  • Collaborate with the Site Director to enhance client experience and optimize the training schedule.
  • Support general administrative duties.

Preferred Qualifications
:

  • Friendly, reliable, and passionate about providing excellent customer service.
  • Interest in fitness, social justice, and ICW's mission.
  • Experience in a gym, front desk, or customer service setting preferred.
  • Proficiency with Google Workspace, Microsoft Office, and scheduling platforms like Mindbody a plus.
  • Strong communication, organization, and problem-solving skills.
  • Eagerness to learn, take feedback, and grow professionally.

Benefits:

  • Employees accrue sick/medical leave time per the Massachusetts Earned Sick Time Laws
  • Free use of gym spaces at any hour
  • Free access to mental health resource coordinator

ICW values a diverse workplace and strongly encourages people of color, women, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. ICW is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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