Director of Analytics Product Enablement

About the Role

We are looking for a Director of Analytics Product Enablement to help bridge the gap between product, customer success, and end users. This role will focus on driving adoption by building strong customer relationships, developing relatable and impactful content, and serving as the key liaison with the Customer Success (CS) team. The ideal candidate is customer-obsessed, a strong communicator, and passionate about enabling users to get the most value from our suite of analytical products.

A Day in the Life

• Build and maintain strong relationships with customers to champion product adoption and foster product value through a story/narrative-driven approach.
• Serve as the "last line of defense" to ensure product quality, including validity of data and calculations and ability to discern meaningful insights
• Partner closely with the Customer Success team to collect feedback on customers' needs, challenges, and adoption barriers. identifying product improvement opportunities and underserved customer use-cases and needs.
• Partner with teams focused on measuring outcomes and value to develop, sponsor, and support proactive product adoption strategies.
• Serve as the voice of the customer within product teams, advocating for improvements that enhance product value and end-user experience.
• Track adoption metrics, analyze usage patterns, and recommend strategies to increase product adoption and retention.
• Collaborate with marketing and product teams to design adoption campaigns, onboarding experiences, and customer education initiatives.
• Develop engaging, relatable, and easy-to-understand content (guides, tutorials, videos, webinars, FAQs) to improve product usability and customer engagement.

What You Need

• 10+ years of experience in product adoption, customer success, product marketing, or a related role.
• Strong communication and storytelling skills, with the ability to understand business needs and make technical concepts relatable to end-users.
• Proven track record of driving product adoption and customer engagement.
• Experience creating customer-facing enablement content (presentations, videos, knowledge base articles, etc.).
• Strong cross-functional collaboration skills with product, CS, and marketing teams.
• Customer-first mindset with the ability to translate feedback into actionable improvements.

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies to support you during life's most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won't go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.