Technical Writer II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Job Summary:

We are seeking a meticulous and adaptable Technical Writer – Policies & Procedures to support the Government Security Services (GSS) enablement organization within a highly regulated financial services environment. This role will focus on creating, editing, and restructuring operational documentation that aligns with evolving business models and governance standards across the GSS platform.

The ideal candidate has a strong background in writing policy and procedure documentation, excels at working independently in dynamic settings, and demonstrates exceptional attention to detail and grammar. They will work across multiple teams and product areas to ensure that documentation is accurate, consistent, and tailored to technical and operational audiences.

This is a hybrid (4-days onsite) position based in Lake Mary, FL.

Key Responsibilities:

• Policy & Procedure Documentation: Develop, update, and refine clear, structured policy and procedural documents supporting GSS operations across multiple product lines.
• Information Gathering: Research, interview subject matter experts, and collaborate with technical and operations staff to ensure documentation accurately reflects processes and requirements.
• Content Organization: Carve out and restructure existing procedures to align with new operational models, distinguishing between GSS-specific and enterprise-wide processes.
• Collaboration: Work closely with various teams throughout the GSS enablement space, engaging with stakeholders ranging from engineers to directors and product owners.
• Quality & Consistency: Ensure all documentation adheres to established style guides, is free from grammatical errors, and aligns with compliance standards.
• Adaptability: Manage shifting priorities, work independently under minimal supervision, and meet tight deadlines in a fast-changing environment.
• Ad Hoc Projects: Support additional documentation initiatives and special projects as assigned.
• Continuous Improvement: Gather feedback from users and stakeholders to refine content and improve document usability.

Qualifications:

• 3–5 years of experience developing or maintaining policies, procedures, or technical documentation
• Proven ability to write for technical and operational audiences (including engineers, product owners, and management)
• Strong command of grammar, structure, and clarity—accuracy and attention to detail are essential
• Ability to work independently and effectively manage multiple concurrent projects
• Familiarity with AI concepts and their relevance to documentation workflows
• Experience working within a highly regulated environment (e.g., financial services, government, or risk/compliance)
• Strong collaboration skills and the ability to interface with cross-functional teams
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) and intranet content structures
• Bachelor's degree in English, Communications, Journalism, or a related field preferred; equivalent experience considered

Why Join Us:

This is an opportunity to make an immediate impact within a mission-critical documentation function supporting organizational change. You'll help shape how policies and procedures are structured and communicated across the GSS organization.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score,
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score,
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Pay Rate Range

Min Pay Rate

Max Pay Rate

Currency

Unit

36

45

USD

hourly

Additional Notes

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.