Auto Team Lead

Athens Position Details

Position Title:

Auto Team Lead

Department:

Property & Casualty

Reports To:

Claims Supervisor

FLSA Status:

Exempt in all states but California

Job Grade:

12

Career Ladder:

Next step in progression could include Senior Claims Examiner

ATHENS ADMINISTRATORS

Explore the Athens Administrators difference: We have been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a "Best Place to Work." Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property & Casualty, Program Business, and Managed Care. Embrace a change and come make an impact with the Athens Administrators family today

POSITION SUMMARY

Athens Administrators has an immediate need for a full-time Auto Team Lead to support our Property & Casualty department. Employees who live less than 26 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL offices are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, and WV). Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday through Friday at 37.5 hours per week.

The Auto Team Lead will adjust claims and assist in the adjustment of high exposure auto physical damage claims. Additionally, they will provide technical oversight support, coaching, guidance, and feedback to Claims Examiners I & II P&C and, assist with hiring and recruitment of the Auto Claims units. This is not a supervisory position.

PRIMARY RESPONSIBILITIES

Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation. Additional duties may be assigned.

Advanced knowledge in the following areas:

Examiner Tasks

• Knowledge in the following areas: 1) claims handling concepts, practices, and techniques, to include but not limited to coverage issues, and product line knowledge, 2) functional knowledge of law and insurance regulations in various jurisdictions, 3) demonstrated advanced verbal and written communications skills, 4) demonstrated analytical, decision making and negotiation skills.
• Investigate coverage, including evaluate insurance coverage problems and/or disputes
• Investigate, evaluate and determine settlement value or denial of liability for all claims
• Develop a measure of damage for each loss, establish and maintain appropriate reserves
• Document and manage claims (i.e.: record statements, update diaries, write reports) from inception to closure
• Ensure appropriateness of all payments
• Negotiate settlement of claim within individual authority ($50,000 unless otherwise noted)
• Maintain and update action plans for each claim
• May assign and coordinate with vendors, legal counsel, appraisers, or experts as necessary
• Facilitate between claimants, clients, brokers, and attorneys in resolution of liability claims
• Exchange information with clients, claimants, insurance brokers, inspectors, producers, and account managers
• Provide customer service and support to insureds and claimants
• Attend meetings and educational seminars for professional development

Team Lead Tasks

• Provide support to supervisor with the oversight and claims quality of the Auto Examiner positions within Property and Casualty
• Coordinate and execute training, including technical assistance
• Participate in recruitment and training of employees
• Work with Management to achieve company initiatives and performance goals
• Assists supervisors in leading staff unit meetings, act as back-up Supervisor as needed
• Attend client, in-house, and P&C meetings
• Make daily claims decisions regarding plan of action, dispute resolution, etc.
• Review claim files for accuracy
• Run reports as needed for clients and for staff trend analysis
• Approve payments and reserve increases when they rise above Examiner's authority level and within their authority levels
• Work collaboratively with Athens' senior management and designated client contacts
• Assures consistent and accurate claims coding is occurring throughout the organization
• Assures adherence to clients' claim handling instructions and claims best practices
• Identify adverse trends and assist in the preparation of technical training for claims staff
• Provide customer service and support to clients and claimants, including handling of escalation phone calls from claimants and providers
• Complete daily, weekly, and monthly reviews to ensure data integrity
• Assist with special projects assigned to aid the unit or division in solving compliance problems and meeting compliance goals
• Provide technical assistance on special projects
• Mentorship for developing employees
• Responsible for focused audits, audit review, and rebuttals
• Assist with claim review preparation and conduct mock file reviews
• Route, review and follow-up on daily exception reports for the team

ESSENTIAL POSITION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations.

• High School Diploma or equivalent (GED) required for all positions
• AA/AS or BA/BS preferred but not required
• Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
• Additional State Adjuster License(s) may be required within 180 days
• Maintain licenses and continuing education requirements in all states.
• Minimum of five years auto-claims handling experience, at least two-years commercial auto required
• Knowledge of property and casualty insurance policies
• Knowledge of auto insurance laws, codes, procedures, and liability concepts
• Proficiency in investigation and resolution of minor to medium level auto physical damage casualty claims
• Strong negotiation skills and ability to achieve optimal settlement results for clients.
• Well-developed verbal and written communication skills with strong attention to detail
• Excellent organizational skills and ability to multi-task
• Ability to type quickly, accurately and for prolonged periods
• Proficient in Microsoft Office Suite
• Ability to learn additional computer programs
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens' operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
• Valid Driver's license and availability for local travel

APPLY WITH US

We look forward to learning about YOU If you believe in our core values of honesty and integrity, a commitment to service and results, and a caring family culture, we invite you to apply with us. Please submit your resume and application directly through our website at Feel free to include a cover letter if you'd like to share any other details. All applications received are reviewed by our in-house Corporate Recruitment team. The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can learn more about the Los Angeles County Fair Chance Act, including their rights, by clicking on the following link:

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

THANK YOU

We look forward to reviewing your information. We understand that applying for jobs may not be the most enjoyable task, so we genuinely appreciate the time you've dedicated. Don't forget to check out our website at as well as our LinkedIn, Glassdoor, and Facebook pages

Athens Administrators is dedicated to fair and equitable compensation for our employees that is both competitive and reflective of the market. The estimated rate of pay can vary depending on skills, knowledge, abilities, location, labor market trends, experience, education including applicable licenses & certifications, etc. Our ranges may be modified at any time. In addition, eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments. We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more Further information about our comprehensive benefits package may be found on our website