Regional Administrative Leader

2 days ago

Yorba Linda, California, United States Puget Collision Full time

The Regional Admin Leader is a key operational and financial support role responsible for overseeing administrative accuracy, workflow coordination, and process compliance across the region. This position manages a  Regional Admin Team and ensures consistent execution of Puget's administrative standards, file management expectations, and reporting requirements.

The Regional Admin Leader partners closely with Operations, Finance, and shop leadership to improve administrative discipline, streamline workflows, enhance documentation quality, and support revenue protection across all locations in the region. This role provides oversight, coaching, reporting, and cross-departmental coordination to ensure regional administrative processes run efficiently, accurately, and consistently.

As Puget grows, this position may support additional administrative functions, programs, or regional initiatives that align with improving operational consistency, financial accuracy, and overall performance.

Job Duties/Responsibilities:

  • Oversee day-to-day operations of the regional administrative program, ensuring consistency and alignment across all supported locations.
  • Provide leadership, direction, and coaching to Regional Admin Specialists to ensure accuracy, accountability, and timely completion of administrative workflows.
  • Partner with Center Leaders, Estimators, and Parts personnel to resolve administrative issues and promote clean, complete, and compliant repair documentation.
  • Coordinate workflows between Operations, Finance, and other internal departments to support accurate billing, proper documentation, and timely processing of repair orders.
  • Assist in implementing updated processes, SOPs, or system enhancements that improve administrative consistency and support Puget's growth.
  • Support the review and refinement of KPIs, identifying trends or areas where additional training, clarification, or process adjustments may be needed.
  • Ensure administrative processes adhere to Puget policies, insurer requirements, and regional operational expectations.
  • Escalate systemic issues, risks, or patterns of non-compliance to appropriate leadership while maintaining a collaborative, solutions-oriented approach.
  • Participate in ongoing process improvement initiatives, offering insight and recommendations to enhance efficiency, accuracy, and scalability.
  • Help foster a positive, accountable culture within the regional admin team and across shop partners through clear expectations, communication, and follow-up.

Skills/Qualifications:

  • 3+ years manager and/or leadership experience in the Collision industry required.  
  • CCC One experience preferred (or other Collision industry software).
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and diligence.
  • High proficiency using Microsoft 365 applications.
  • Detail orientated.
  • Position requires the ability to travel occasionally for training, meetings and check-ins.
  • Prominent level of integrity and maintains confidentiality of the company, employees at all times.

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