General Manager

4 days ago

Loma Linda, California, United States Sagemont Hotels Full time
General Manager
  • Department: Hotel Operations
  • Reports To: Regional Director of Operations
Position Overview

The General Manager (GM) serves as the property's Captain—responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. The GM represents Sagemont Hotels' values of ownership, accountability, and excellence, serving as both the strategic and operational leader for the property.

Key Responsibilities
Leadership & Culture
  • Lead by example, fostering a culture of excellence, accountability, and collaboration.
  • Develop and mentor department leaders to uphold Sagemont Hotels' standards and values.
  • Communicate company goals and align property operations with strategic initiatives.
  • Serve as the ambassador of Sagemont's mission to Soar to Success.
Financial & Operational Oversight
  • Achieve financial targets including revenue, profitability, and expense management.
  • Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
  • Ensure brand compliance, safety, and operational excellence across all departments.
  • Utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance.
Guest & Owner Relations
  • Ensure all guests receive exceptional experiences that align with brand standards.
  • Handle escalated guest feedback promptly and professionally.
  • Maintain open, professional communication with ownership and corporate leadership.
Qualifications
  • Bachelor's degree in hospitality management or business administration preferred.
  • Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
  • Proven record of achieving financial and guest satisfaction goals.
  • Strong leadership, communication, and analytical skills.
  • Experience with brand systems (Hilton, Marriott, IHG, or Choice) and corporate reporting tools.
Work Environment & Schedule
  • Full-time position requiring flexible availability, including weekends and holidays.
  • Active property presence required, including regular walkthroughs and guest interaction.
  • Professional appearance and adherence to company uniform standards required.
Values Alignment

As the property's Captain, the General Manager is the driving force behind the hotel's success—leading the crew, steering performance, and ensuring smooth operations. You embody the Sagemont Hotels commitment to Soar to Success and guide your team to deliver the Wings of Excellence every day.

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