Adminstrative Director of Outreach

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

General Description

In collaboration with the Medical Director of Outreach and Business Development and the Chief Administrator of the Department of Pathology, the Administrative Director will lead the creation, implementation, and management of the outreach service line for Duke Pathology and Clinical Laboratories.

Duties and Responsibilities
Financial Performance

• Develop and achieve financial performance targets through revenue enhancement and cost containment strategies.
• Maintain current service volumes and actively pursue new service offerings to increase volume.
• Participate in third-party negotiations and oversee variable expenses, capital purchases, and outcomes management.
• Recommend financial targets, prepare budgets, monitor financial variances, and implement corrective actions as needed.

Quality of Care

• Ensure quality care standards are met through the hospital's quality assurance program.
• Develop and implement outcomes management and performance targets, including patient satisfaction surveys, physician relations, and continuing education.
• Monitor quality variances and implement corrective actions.

Market Strategy and Development

• Monitor market conditions and costs to recommend competitive pricing and service packaging.
• Collaborate with marketing and communications teams to develop promotional programs.
• Design and recommend service line extensions.
• Work with Health Systems representatives to develop and negotiate managed care contracts.
• Partner with Medical Staff Services to enhance physician relations and recruitment.
• Analyze market forces and internal conditions to develop and update the Business Plan.
• Align service line goals with hospital objectives and strengthen key partnerships.

Resource Management

• Monitor resource utilization in service delivery to ensure appropriateness and efficiency.
• Enhance patient care delivery effectiveness and satisfaction.
• Recommend care improvements and coordinate implementation of redesigns as necessary.

Operational Coordination

• Identify and communicate service line needs.
• Coordinate with clinical and non-clinical departments to develop supplier contracts.
• Participate in the Service Line Performance Team.

Personnel Management

• Supervise and coordinate the work of designated employees, including departmental staff and divisional business management personnel.
• Manage personnel activities to align with University and departmental goals in training, equal employment opportunity, compensation, and wage administration.
• Provide guidance on employment terms as appropriate.

Additional Responsibilities

• Perform other related duties incidental to the work described above.

Required Qualifications at this Level
Education

Bachelor's degree required.

Experience

Minimum of seven years of progressive administrative experience, preferably in a hospital, healthcare, or similar service industry.

A Master's degree in Hospital Administration, Business Administration, or a related field may substitute for experience on a 1:1 basis.

Degrees, Licensure, and/or Certification

Not applicable.

Knowledge, Skills, and Abilities

• Supervision
• Budget Projections
• Trend Analysis
• Interviewing Skills
• Personnel Practices
• Accounting/Bookkeeping
• Duke Payroll System
• Office Procedures
• Duke Accounting System
• Billing/Collections
• Insurance Claims
• Correspondence
• PC Word Processing Software
• PC Spreadsheet Software
• PC Database Management Software

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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