Clinic Operations Director

Director of Operations – Multi-Site Healthcare | Autism Center of Excellence (AutismCOE)

Full-Time | $70,000–$80,000/year (based on experience)

Location: Requires travel across multiple North Carolina and Virginia clinic sites

Lead with Purpose. Drive Operational Excellence. Transform Lives.

At Autism Center of Excellence (AutismCOE), we deliver high-quality Applied Behavior Analysis (ABA) therapy that empowers children with autism and supports their families. As we continue to expand clinical services, we're seeking a Director of Operations to ensure consistency, efficiency, and excellence across our growing organization.

This role is ideal for a self-starter who thrives in a dynamic environment, builds strong relationships, and embraces process improvement. You'll partner closely with clinical leadership, HR, administrative teams, and site coordinators to support outcomes that matter.

What You'll Do

• Provide operational leadership across multiple clinics and service lines
• Develop and implement systems that improve efficiency, engagement, and service quality
• Establish, track, and optimize KPIs, workflows, and operational benchmarks
• Manage budgets, forecasting, and cost control to support sustainability and growth
• Streamline hiring, onboarding, training, and staff development in partnership with HR
• Lead initiatives that improve patient experience and staff retention
• Oversee facilities to ensure safety, cleanliness, compliance, and brand consistency
• Drive marketing, outreach, and community engagement to support clinic growth
• Manage resource allocation and scheduling to maintain coverage and productivity
• Solve operational challenges proactively using data, collaboration, and creativity
• Report on operational performance, risks, and opportunities to senior leadership
• Support leadership development and recognition efforts across the organization

Qualifications

• 8+ years of experience managing multi-site operations (healthcare or service-based strongly preferred)
• Bachelor's degree or equivalent professional experience
• Demonstrated success leading teams and scaling processes
• Strong decision-making, prioritization, and organizational skills
• Excellent communication and interpersonal abilities across all levels
• High emotional intelligence and ability to earn trust and buy-in
• Ability to navigate change with composure, focus, and optimism
• Experience in ABA therapy operations (strongly preferred)
• Willingness to travel between clinic sites as needed

Who Thrives in This Role

• Proactive problem-solvers who anticipate needs
• Communicators who build alignment and accountability
• Leaders who stay composed under pressure
• Process-driven operators with a growth mindset
• Relationship-builders who motivate teams

Why You'll Love Working at AutismCOE

• Mission-driven culture centered on children, families, and quality outcomes
• Collaborative, people-first environment with supportive leadership
• Opportunities to innovate, streamline systems, and impact growth
• Voice at the table for operational strategy and long-term planning

Compensation & Benefits

• Salary range: $70,000–$80,000/year, based on experience
• Medical, dental, vision, and company-paid life insurance
• 401(k) retirement plan
• Paid time off (PTO) and company holidays
• Professional development and leadership growth opportunities

About AutismCOE

At the Autism Center of Excellence, we help children achieve independence and confidence through compassionate, evidence-based care. We invest in clinician growth, operational integrity, and community relationships to ensure every family receives an outstanding experience.

Equal Opportunity Employer

AutismCOE is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs.

Job Type: Full-time

Pay: $70, $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person