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Client Partner
1 day ago
Job Description: Client Partner - Retail & CPG Location:
Company Profile:
Mastek is an enterprise digital and cloud transformation specialist that engineers excellence for customers in the UK, US, Middle East, Asia Pacific, and India across 40 countries. We help our clients to build services that differentiate and drive efficiencies to adapt to the ever-changing needs of their customers. Our digital and cloud services enable large-scale business change programs for clients through its differentiated offerings, which include Cloud Native & Application Development, Oracle Cloud Implementations, Digital Commerce, Application Support & Automation, BI & Analytics, Digital Assurance, and Agile Consulting. Mastek helps enterprises to navigate the digital landscape and stay competitive by unlocking the power of data, modernizing applications, and accelerating digital advantage for our customers.
Role Overview: As a Client Partner within Mastek, your primary responsibility is to develop and maintain strong relationships with clients across different industries. Your role is to be a trusted advisor to clients, working closely with them to understand their business needs, identify opportunities for growth, understand their challenges / pain points, and provide solutions that meet their requirements. Deepening Client / Partner engagements & executing business expansion is at the core this role with a strategy to successfully scaling our offerings and executing business expansion plans. Sensing new business opportunities and building new sales pipelines with a strong mandate to drive profitable growth and footprint expansion.
Key Responsibilities:
• Extensive experience managing Retails clients
• Good understanding of enterprise application and retail IT landscape. Digital Commerce experience will be a plus.
• Developing and executing strategies to expand existing relationships.
• Collaborating with cross-functional teams to develop solutions that meet client needs, including software development, data analytics, cloud computing, application services and digital transformation.
• Managing the overall client relationship, including ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and managing any issues or concerns that arise.
• Providing oversight for all services provided by Mastek to the client.
• Providing thought leadership and industry expertise to clients, including staying up to date with the latest trends and innovations in technology.
• Collaborating with internal teams to develop and deliver proposals, presentations, and other client-facing materials.
• Managing the financial aspects of client relationships, including forecasting, budgeting, and managing margins.
• Developing and maintaining a deep understanding of the competitive landscape and key players in the IT services industry.
• Participating in industry events, conferences, and other activities to build your personal brand and network within the technology sector.
Key Qualifications & Experience:
• 10-15 years of successful experience selling IT services and Digital services. This role will be focusing on offering the next generation solutions across Retail.
• Strong understanding of the IT services industry and be able to effectively communicate complex technical concepts to clients.
• Strong business acumen with Retail IT landscape understanding. Digital commerce experience will be preferred.
• Experience in Enterprise account and Oracle Digital services.
• Good to have salesforce experience.
• Ability to hunt as well as farm in existing accounts.
• The individual will be a proven, successful, savvy sales executive.
• He/ She will have a high energy level, excellent communication skills and able to garner immediate respect and acceptance based on experience, intelligence, and interpersonal skills.
• Comprehensive understanding of targeted industry business environments, issues and the trends affecting technology spend.
• Hands-on executive who will successfully assimilate into the corporate culture and become involved as a member of the high-performing team.
• Has strong deal closing abilities & experienced in Hunting and Farming role.
• Proven track record of establishing strong, executive level customer relationships
.
• Business acumen and financial (P&L) skills/metrics driven.
• Proven experience managing large global teams both from technology and delivery perspective.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Ability to adapt to changing client needs and market conditions.
• Demonstrated effective leadership and analytical skills.
Traveling - 50% or as per business requirements
