Museum Village Visitor Services Manager

5 days ago

Rochester, New York, United States Museum Village at Old Smith's Clove Full time $43,000 - $47,000 per year

The Visitor Services Manager at Museum Village is responsible for a successful visitor experience, provide admin support for the museum, and drive the brand identity of our giftshop Smith's Mercantile. The VSM will directly manage the museum Interpreters and sales staff, who interact with our visitors to must provide excellent visitor service, they must possess stellar communication skills, audit and manage staff, and be able to manage multiple assignments.

Responsibilities:

  • Develop and manage daily museum operations.
  • Maintain up to date knowledge of museum programming, membership information, tours, events and all additional operational changes.
  • Responds to visitor concerns and complaints.
  • Answer general inquiries via phone and email.
  • Manage retail operations, including product development, buying, reporting, restocking and inventory within the Museum shop.
  • Manage the Museum shop's social media.
  • Develop & Expand Museum rental events.
  • Develop processes and manage Museum events with setup and staffing.
  • Assist in facility maintenance as needed and report larger issues.
  • Manage schedules of onsite interpretation staff.
  • Support general museum administration needs.
  • Develop, manage, and recruit for Museum volunteer program.
  • Marketing for store and events.
  • Other duties assigned as needed.

Essential Requirements:

  • Experience and excellent customer service skills.
  • Strong computer, POS and database management skills.
  • Cash handling experience.
  • Ability to work independently.
  • Must be comfortable speaking with diverse groups of visitors.
  • Must be able to enforce Museum policies and procedures with visitors, volunteers, and interpretation staff.
  • Must be available for weekends and occasional evenings

Desired Qualifications:

  • A minimum of 5 years in customer service preferred; prior experience in Museums a plus.
  • Social Media management experience is a plus.

Salary position $43,000 - $47,000 based on experience, plus Benefits

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