Visitor Services Specialist

JOB SUMMARY: Provide support to the visitor services and membership departments.

REPORTS TO: Senior VP of Industry Relations & Visitor Experience

ESSENTIAL FUNCTIONS:

· First point of contact at Visit Rochester

· Answer and distribute all incoming phone calls

· Welcome and engage with all visitors

· Provide visitor support

· Handle all outgoing mail

· Maintain internal CRM system for visitor requests and packets

· Assist in entering and approving special event requests

· Oversee bulk distribution and member brochure inventory

· Generate and send member invoices/ review and contact members to collect past-due invoices

· Solicit and record in-kinds for frontline and office needs

· Create and monitor schedules for Visitor Information Specialists Team

· Assist Membership Department with member retention and administration, events, and committee work

· Assist with every aspect of the Visitor Services Department- taking the lead on college/ universities events, festivals, and frontline training

ADDITIONAL RESPONSIBILITIES:

• Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE:

· · Associates Degree or equivalent experience, frontline/ customer service experience

KNOWLEDGE, SKILLS & ABILITIES:

· Verbal and written communication skills

· Business insight

· CRM Database

· Microsoft Office Suite

Visit Rochester is a private 501c-6 organization. It is the official destination marketing organization for Rochester and Monroe County. Its work leads to the attraction and care of 1.7 million annual visitors. Visitors include tourists, meeting and convention delegates, sporting event participants and attendees, visitors to friends and relatives, and business travelers. Each employee of Visit Rochester has a very important role in the creation and servicing of visitor business.

Visit Rochester is committed to a policy of Equal Employment Opportunity with respect to all employees, interns and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the organization prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer- sponsored activities and programs, including wellness, social and recreational programs.

Employment decisions will be made without regard to an applicant's, employee's or intern's actual or perceived: race; color; sex; age; disability; religion; creed; citizenship; national origin; ancestry; military status or veteran status; marital status; familial status; gender identity and expression; sexual orientation; status as a victim of domestic violence, stalking or sex offenses; predisposing genetic characteristics; genetic information; relationship or association and any other status protected by law.

Job Type: Full-time

Salary: $ $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rochester, NY 14604: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Work Location: In person