Service Manager

4 days ago

Rochester, New York, United States Alliance Fleet Full time $75,000 - $85,000 per year

Overview

Reporting to the General Manager, the Service Manager is responsible for overseeing all aspects related to the scheduling and production operations within the facility. This includes production management, workforce leadership and customer satisfaction. The Service Manager ensures that vehicles are upfitted to client specifications on time, within budget, and according to quality standards.

Essential Duties and Responsibilities:

Operational Leadership

· Collaborates with engineering and procurement to align on project requirements.

· Oversees day-to-day operations including production workflow, scheduling, resource allocation, and facility management.

· Works with Technician Team Leads to ensure adequate staffing.

· Delegates work and ensures accuracy, efficiency, productivity and task completion on a day-to-day basis.

· Monitors production schedules and workflows, troubleshoots, and resolves any operational issues.

· Ensure all projects are completed on time, within scope, and meet quality specifications.

· Maintains quality control processes to ensure work meets company and industry standards.

· Promotes high levels of customer satisfaction and handles escalated issues effectively.

· Ensures compliance with company policies, industry regulations, and safety requirements

Team Management and Development

· Provides leadership, coaching, and development to staff while promoting a high-performance, customer-oriented culture.

· Cultivates a collaborative and respectful work environment that values open communication and teamwork.

· Promotes accountability and drives continuous improvement through team engagement and performance feedback.

· Addresses performance issues through proactive conversations, support measures, and disciplinary action when applicable.

· Conducts annual performance reviews, recognizing accomplishments and identifying opportunities for growth

· Supports ongoing training and professional development efforts.

· Participates in the recruitment and interview process, ensuring a positive candidate experience by representing the company professionally and addressing candidate inquiries.

Experience

· 5+ years of experience in a Service Manager (or similar) role, preferably within the automotive, fleet services, or vehicle upfitting industry.

· Strong understanding of the industry, vehicle upfitting processes, tools, materials, and best practices in a production environment.

· A strategic mindset to drive growth and operational excellence.

· Ability to handle unexpected challenges and quickly find solutions.

· Strong leadership, communication, and problem-solving skills.

· Proficient in business software tools (Microsoft Office, ERP systems)

Education

Bachelor's degree in Business, Operations Management, Automotive Technology, or related field preferred.

Job Type: Full-time

Pay: $75, $85,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

  • Customer Service Manager

    1 week ago

    Rochester, New York, United States Magnetic Technologies Corporation Full time $90,000 - $120,000 per year

    Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To...

  • Patient Services Manager 2

    4 days ago

    Rochester, New York, United States Sodexo Full time $80,000 - $120,000 per year

    Role OverviewSodexo is seeking a Patient Services Manager 2 for St. Francis Medical Center located in Monroe, Louisiana. This 317-bed facility is 1 of 10 healthcare facilities within the Franciscan Missionaries of Our Lady Health System. St. Francis is consistently recognized for compassionate care, clinical expertise, and quality. The Patient...

  • Multi- Site Service Manager

    6 days ago

    Rochester, New York, United States Morgan Properties Full time $32 - $35

    Hands-On Leadership Meets Career Growth – Multi-Site Service Manager Role OpenSign On Bonus $1,500What you will be doing:We are seeking a Multi-Site Service Manager with a "Whatever It Takes" approach to join our team In this full-time role, you will be responsible for ensuring that the physical aspects of our communities meet both the company standards...

  • Museum Village Visitor Services Manager

    5 days ago

    Rochester, New York, United States Museum Village at Old Smith's Clove Full time $43,000 - $47,000 per year

    The Visitor Services Manager at Museum Village is responsible for a successful visitor experience, provide admin support for the museum, and drive the brand identity of our giftshop Smith's Mercantile. The VSM will directly manage the museum Interpreters and sales staff, who interact with our visitors to must provide excellent visitor service, they must...

  • Management Assistant, Technology Services

    6 days ago

    Rochester, New York, United States Monroe Community College Full time

    Category:Support Staff/Civil ServiceSubscribe:New Job AlertsRSS Job FeedDepartment:Technology ServicesLocations:Rochester, NYPosted:Oct 20, 2025Closes:Open Until FilledType:Full TimeSalary Type:AnnuallySalary Range:$55, $55,938.96Position ID:193977Job Description:Job Function:DISTINGUISHING FEATURES OF THE CLASS: This is a staff position responsible for...

  • Service Coordinator

    1 week ago

    Rochester, New York, United States Hunt Electric Full time $61,750 - $85,500

    Job Description SummaryThe Service Coordinator will play a crucial role in managing the scheduling, dispatching, and customer relations for our service department. This individual will be responsible for ensuring that service requests are handled efficiently, technicians are dispatched effectively, and customer inquiries are resolved promptly. The ideal...

  • Customer Service

    7 days ago

    Rochester, New York, United States Enterprise Mobility Full time

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...

  • Service Technician

    8 hours ago

    Rochester, New York, United States Cook Properties Full time

    Service Technician – Join Our Growing Team Overview Imagine wrapping up a fulfilling day's work and driving home in a company vehicle—while enjoying the potential for a 4-day workweek At Cook Properties, we prioritize work-life balance and take pride in rewarding our team members. Join us and become part of the Cook Community We are seeking a Service...

  • Service Advisor

    1 week ago

    Rochester, New York, United States CSM COMPANIES INC GROUP Full time $40,000 - $70,000 per year

    Job Details Level:    Entry Job Location:    Monroe - Dearth (Chrysler-Dodge-Jeep-RAM) - Monroe, WI Position Type:    Full Time Education Level:    High School Salary Range:    Undisclosed Job Shift:    Day Job Category:    Customer Service DescriptionDearth Automotive (Chrysler-Dodge-Jeep-Ram) in Monroe is seeking a customer service...

  • Service Technician

    1 week ago

    Rochester, New York, United States FleetGenius, LLC Full time

    Who we are:FleetGenius, LLC, is the leading national company focused on providing total life-cycle sustainable container solutions to its customers. On behalf of its customers, FleetGenius, manages both plastic and steel cart inventories, delivery, retrieval and repairs, as well as warranty management and end of life recycling. FleetGenius is a paperless...