Program Manager, Housing

Title:
Program Manager, Housing

Reports to:
Director of Programs

Status:
Full Time: Salaried

As the Program Manager, you will oversee the daily operations of case management for key programs, including Rapid Re-Housing, Permanent Supportive Housing, the Boulevard Shelter, and Eviction Prevention. This role involves coordinating a comprehensive system of social services, ensuring quality assurance and safety, managing information, fostering donor and public relations, and collaborating with partner agencies.

Working closely with the Director, you will help develop and implement strategies to expand our services. The ideal candidate thrives in complex operational settings, effectively utilizes automation and technical solutions, and excels at streamlining processes. They will play a vital role in bridging staff teams and stakeholders, using their expertise to drive organizational initiatives and uphold the best practices of serving families experiencing housing instability.

Who We Are

Nicholas House's mission is to help families who are experiencing homelessness and support them through their crisis. Nicholas House helps families who are struggling to pay rent move into affordable homes, get themselves to work and their children off to school, and ultimately lift themselves up and out of poverty and toward a better life.

What You'll Do

Program Administration:

• Administer and manage funding contracts, ensuring timely submission of reports.
• Monitor rosters, databases, and logs to ensure compliance with contracts, guidelines, and in-house reporting processes.
• Provide input into the development of the program budget; ensure the program operates within budget by reviewing financial reports and approving invoices.
• Prepare regular statistical reports on program outcomes.

Staff Supervision and Development:

• Supervise case management staff and monitor staff performance, conduct evaluations, and ensure ongoing training and development.
• Participate in the hiring process for department staff.
• Provide back-up support to staff for case management staff when needed and serve as back up support for any emergency situations with families in our shelter.
• Coordinate and support interns and volunteers in their roles, especially with the Circles of Support program.

Client Services and Case Management:

• Supervise the flow of referrals, intakes, and discharges, ensuring accessibility and welcoming of all clients.
• Provide back-up support to direct service staff for intake, case management, documentation, and transportation needs.
• Facilitate and attend client case conferences to monitor progress and ensure adequate support levels.
• Intervene in and de-escalate crises, managing client grievances and complaints effectively.

Community Engagement and Partnerships:

• Develop and maintain relationships with social service providers to enhance client services.
• Network with partner agencies, community groups, and civic organizations.
• Represent the agency at community events and meetings to advocate for the program's mission and goals.

Program Quality and Improvement:

• Work with the Director and executive leadership to establish a program vision aligned with the agency's mission and community needs.
• Proactively identify opportunities to improve program quality and effectiveness.

General Duties:

• Attend and participate in agency meetings, trainings, and community engagements.
• Remain on-call outside of normal working hours for client emergencies.
• Perform additional duties as assigned by the supervisor.

Qualifications:

• Master's Degree in Social Work or related field, required
• Currently licensed by the State of Georgia as a Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT) or Licensed Professional Clinical Counselor
• 2+ years of experience working in a Social Services or nonprofit setting, required
• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend resolutions
• Excellent communication skills, particularly listening, mediation, and writing skills
• Possess strong organizational skills with ability to meet a demanding workload
• Ability to anticipate and react calmly to emergency situations
• Knowledge of Substance Use and Co-Occurring Disorder treatment
• Sensitivity to cultural and socioeconomic characteristics of population served
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

Who You Are & Keys to Success (the must-haves):

Nicholas House is seeking someone who is creative and grounded in solid understanding of case management principles. This person will know how to keep processes running smoothly while making room for constant improvement and innovation. They can roll with big ideas and manage fine details at the same time. They are a curious systems thinker and builder who also loves the high-touch personal engagement central to serving families who are experiencing housing instability. A member of a small but mighty team, they are self-directed but not siloed.

To be successful in this job, you will excel in five areas:

• Relationship-building: You develop and maintain strong, collaborative relationships with a diverse group of stakeholders to the organization, the Nicholas House Board of Directors, and Nicholas House staff. You come across as genuine and build authentic relationships and follow through on commitments.
• Drive to achieve results: You have a track record of accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 30) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backwards and involve others appropriately. Holds a high bar even when things are hectic.
• Manages volume of work with efficiency: Has, or can create, a system for keeping tasks from slipping through the cracks. Able to juggle competing demands and prioritize without sacrificing quality. Plans backwards to make deadlines.
• Entrepreneurial and resourceful: Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn't afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.
• Attention to detail: Notices and fixes errors that others might overlook. Acknowledges mistakes and turns them into learning opportunities. Has a track record of leaving things better than they found them.

Disclaimer:

This job description provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and responsibilities within the context of this job description may change at the discretion of the Executive Director.

EEO Statement

Nicholas House is an Equal Opportunity Employer and does not discriminate against applicants due to age, race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other federal, state, or local protected class.