Program Manager, Atlanta

Start Date: December 1, 2025

Employment Type: This is a full-time exempt position

Location: Atlanta, GA

Reports to: Managing Director, Atlanta

About TKH

Established in 2014, TKH has provided high-tech training to thousands of students from underserved communities across the country. What began as a humble initiative in the South Bronx has blossomed into a national organization delivering programs in Newark, Atlanta, Los Angeles, New York, and Washington D.C. Our mission is to build a diverse tech workforce by uplifting individuals from the most underestimated and underserved communities. We envision a future where all communities have equal access to employment opportunities in tech across all sectors. The TKH model offers in-demand tech skills training, coupled with comprehensive wraparound services to support each Fellow's journey to career success.

Role Overview

As the Program Manager, Atlanta you will lead a diverse portfolio of TKH programs in one of TKH's regions, including:

• Workforce programs (e.g., Innovation Fellowship)
• Youth programs (e.g., KKCF, Coding Fellowships, school programs)
• Community programs (e.g., Digital Literacy Summits)

This role works under the guidance of the national program team, receives regular training and updates, and applies national best practices to achieve or exceed program benchmarks. You will ensure all programs are delivered in fidelity with TKH's national program guidelines, curriculum, and high-quality execution across all program areas, foster strong community relationships, and drive positive outcomes for learners of all ages—from youth exploring technology for the first time to adult learners preparing for tech careers.

In addition to program operations leadership, you will directly supervise a Career Specialist (who provides career coaching and instruction to participants) and a Teacher Assistant (who supports in-person instruction). You will collaborate closely with TKH's national program operations managers and recruitment, teaching and learning, and alumni career services teams to implement core programs. You will also identify and maintain relationships with local community partners, schools, and employers to deliver inclusive, impactful programming that supports participants in achieving their educational and professional goals.

Regional Program Delivery & Student Success (60%)

• Oversee day-to-day execution of workforce, youth, and community programs in your region, ensuring alignment with the national model and high-quality participant experiences.
• Support and execute national program design, outreach and recruitment, and other program policies and procedures
• Own the achievement of regional program success benchmarks - including recruitment, attendance, retention, satisfaction, graduation, and placement - by proactively tracking and improving performance, analyzing trends, and implementing data-driven strategies to drive continuous improvement and exceed targets.
• Partner with national managers and directors to implement local strategies aligned with regional demographics
• Build partnerships with schools, community organizations, and workforce agencies to expand applicant pipelines
• Implement all programs in compliance with TKH's national program guidelines, curricula, and quality standards.
• Manage learner interventions and build strong awareness of and support for all learners to ensure strong program persistence
• Participate in regular check-ins, trainings, and professional development sessions led by the national program team to ensure consistent execution across regions.
• Manage the full lifecycle of participants—from onboarding to graduation or program completion—ensuring clarity, consistency, and care at every stage.
• Supervise and coach the regional program team to ensure effective program delivery, instruction, and learner support.
• Provide oversight and strategic guidance for career coaching, resume review, interview preparation, and career pathway advising delivered by the Career Specialist.
• Partner with local recruitment teams to plan and deliver inclusive outreach, admissions events, interviews, onboarding, and orientations for multiple program types.
• Build strong relationships with assigned campuses, schools, employers, and community organizations to strengthen recruitment pipelines and expand participant opportunities.

Site Operations & Learning Environment (20%)

• Supervise the teacher assistant to support classroom setup, technology, supplies, and facilities logistics to ensure seamless and learner-ready spaces for all program formats.
• Lead execution of site-based events—including orientations, showcases, industry panels, volunteer engagements, and graduations—with a focus on participant impact.
• Foster a professional, inclusive, and engaging learning environment rooted in TKH's values of equity, growth, and community.
• Design and deliver regional events that build confidence, belonging, and purpose across programs.
• Implement and analyze feedback systems (surveys, focus groups) to continuously improve program delivery.

Cross-functional Coordination & Reporting (20%)

• Work under the guidance and direction of the national program team, applying feedback and updates to program delivery in the region.
• Collaborate with national program operations, instructional, and alumni career services teams to ensure regional practices align with national priorities and evolving program standards.
• Maintain close communication with the Senior Program Manager, providing regional updates, surfacing challenges, and sharing best practices.
• Serve as the key liaison between your regional site and national teams (Instructional, Career Services, External Affairs, Operations).
• Collect, manage, and report program data (attendance, satisfaction, retention, and career outcomes) to inform decision-making and contribute to national evaluation efforts.

Qualifications

• Minimum 2 years of experience in program and team management
• Bachelor's degree required—open to all majors and professional backgrounds.
• Supervisory experience required, including coaching and performance management.
• Experience facilitating workshops, moderating panels, and presenting to large audiences across different age groups.
• Strong interpersonal skills, with the ability to listen, mediate, and connect authentically with diverse learners.
• Highly organized with exceptional attention to detail; able to manage multiple priorities in a fast-paced environment.
• Comfort with data analysis to measure and improve participant outcomes.
• Commitment to continuous improvement and openness to feedback.
• Proficiency in Google Suite; familiarity with Salesforce, Canvas (or other LMS), and Microsoft Office preferred.
• Willingness to work occasional evenings and about 10 Saturdays per year.
• Commitment to TKH's mission of building a diverse and equitable tech workforce.

Compensation and Benefits

• $70,000 - $78,000 per year
• Competitive health, dental, and vision insurance
• HSA or FSA account option
• 2% 401k match
• A monthly tech stipend of $100
• A summer and winter week-long PTO holiday for all staff
• Unlimited PTO + flexible Fridays
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Employer-Paid Life & Accidental Death & Dismemberment Insurance

Hybrid Work at TKH

All full-time staff are expected to come into a TKH office or the field (community and industry events, including conferences or travel for work) 1-2 days per week, and the Leadership Team will be encouraged to come into a TKH office at least two times per week. There will be one consistent team day a week that will vary by team. Please note that there are some roles that may require being on-site more based on the job responsibilities.

In addition to the 1 team day, there will be weeks when the expectation is 2 days/week based on required meetings. These may include all staff meetings, department stepbacks, professional development, retreats, events, or other purposeful reasons, as requested by your supervisor or team lead.

How to Apply

Click on "apply" and submit your resume and a cover letter (required) as one document. Please submit a cover letter that addresses your previous experience collaborating across a variety of teams and stakeholders, supporting students in learning or training programs, and how you have worked to build in person engagement and connection in your region.

It is the policy of The Knowledge House Fellowship, Inc. to promote and provide equal employment opportunities without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Veteran status, genetic predisposition, or carrier status.