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Sales Consultant
2 weeks ago
Who are you:
As a Sales Consultant, you are the first point of contact for customers, serving as both a trusted appliance advisor and brand ambassador. This role requires a dedication to customer satisfaction, and meeting sales objectives.
What you will be doing:
Customer Relations
- Conduct all interactions with sincerity, honesty, and a genuine interest in customers' needs and lifestyle.
- Promptly greet and engage customers, listen attentively to understand their needs, and provide knowledgeable advice on our exclusive brands.
- Handle customer concerns with empathy and professionalism, escalating to management as necessary to ensure satisfaction.
- Answer calls promptly and courteously, making every effort to meet the caller's inquiries
Sales
- Set and pursue individual sales goals, striving to exceed the standard
- Offer additional value by presenting related service contracts
- Provide accurate quotes and maintain records of customer interactions.
- Conduct proactive follow-ups to enhance customer satisfaction and encourage long-term relationships.
Administration
- Accurately and thoroughly complete all sales documentation as directed by management.
- Adhere to the established sales process, carefully documenting every stage of the transaction.
- Ensure all sales agreements are error-free and maintain a record of each transaction.
Communication
- Collaborate with Service and Parts Departments to ensure a seamless customer experience.
- Keep the Sales Manager informed of any issues or complaints that may impact customer satisfaction.
- Proactively communicate schedule changes and customer delivery timelines.
- Report to management any situations that could affect the safety, integrity
Facility
- Help maintain company's high standards of cleanliness in your department and work areas.
- Support a welcoming environment by ensuring customer reception and waiting areas are tidy and well-presented.
Our ideal candidate has:
- High school diploma or equivalent relevant experience is required.
- At least year of Sales experience required.
- Strong verbal communication skills
About our client:
- Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Additional information:
- Full-time
- Orleans, MA
