Member Specialist

At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture.

Team Member Focused Benefits

• Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation.
• 1 personal day.
• 8 paid company holidays including Christmas Eve and New Year's Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with employer contribution) and Flexible Spending Account options.
• 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
• Life Insurance and Long Term Disability at no out of check cost to our team.
• Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts and perks including travel, branch services, car batteries, and more

The Member Specialist performs sales and services to members and non-members in AAA Central Penn branch locations. These include daily face to face interactions to provide membership services, Penn DOT related services, notarization of documents, providing information on AAA Central Penn travel and insurance products while always delivering superior customer service.

This is an in-office position located at our Estelle branch in Lancaster, PA.

Essential Functions:

• Provide in branch services including membership sales and renewals, general account maintenance, and information regarding information on AAA Central Penn's membership levels and the benefits.
• Complete transactions for maps, EZPass, Trip Tiks, Travel Store merchandise, foreign currency exchange, discount theme park and attraction tickets, Discounts & Rewards program, and other duties as needed.
• Handle inquires regarding AAA Central Penn's Travel Agency and Insurance Agency product offerings, directing members to the appropriate agents.
• Complete and pass the required education, training, examination, and take oath to become a Notary Public in the State of Pennsylvania, perform notary transactions for members.
• Perform Penn DOT services including title and license transactions within the regulations and requirements of Pennsylvania Law.
• Take photos for Passports and International Driver's Permits and issue International Driver's Permits.
• Cross sell and refer all AAA Central Penn products and services during each transaction.
• Maintain AAA Central Penn's quality standards with regards to membership services, insurance and travel referrals, and Member Rewards Credit Card applications.
• Properly utilize all AAACP's business systems and resources to provide exemplary service.
• Accurately and appropriately gather, document, and communicate information clearly and concisely.
• Greet all members and customers in a friendly and professional manner.
• Other duties as required.

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Customer service and sales experience preferred.
• Must be a Notary Public in the State of Pennsylvania, or the ability to obtain within 12 months of employment.
• Able to achieve clearance on a Pennsylvania State Police background check and maintain clearance for Penn DOT work throughout employment.
• Communication skills with the ability to communicate through multiple channels, including in-person, phone, chat, and email.
• Superior active listening skills with the ability to ask questions for clarity, ensure all key information is accurately obtained and/or conveyed, and make logical decisions to deliver superior customer service.
• Ability to adapt to changes in the work environment, adjusting to meet changing requirements across different situations.
• Ability to acquire, retain, and assimilate knowledge and skills.
• Possesses technical aptitude with the ability to use various computer systems to process information.

About AAA of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy

Work Culture

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares

AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Employee Engagement Activities

We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V