Patient Care Coordinator/Front Desk Admin

Be the Heart of a Clinic That Truly Cares

This isn't just a front desk job. It's a critical role in patient care, clinic flow, and helping people feel seen and supported.

At Propel Physical Therapy in Cedar Park, TX, you'll be the voice that patients trust from their first call to their final visit. You'll help create calm in busy moments, keep our day running smoothly, and make every patient feel welcome and cared for.

If you're the kind of person who loves solving problems, staying organized, and being part of a small, supportive team that truly values you, this role was built for you.

Why You'll Love Working Here

At Propel, you're not lost in a corporate system. You're part of a close-knit team that values autonomy, growth, and genuine care.

You'll join a clinic where everyone supports each other, ideas are welcomed, and you'll have the freedom to improve processes and help build systems that scale as we grow into multiple locations.

We believe great care starts at the front desk, and that starts with you.

What You'll Do Every Day

Patient Experience & Scheduling

• Welcome and check in patients, creating a calm, professional first impression.
• Manage the schedule and coordinate with therapists throughout the day.
• Convert new inquiries and referrals into scheduled evaluations.
• Follow up with patients to reduce cancellations and ensure plan-of-care completion.

Insurance & Financial Coordination

• Verify insurance benefits and obtain authorizations with accuracy.
• Collect copays and payments while maintaining professionalism.
• Clearly explain coverage, deductibles, and visit expectations to patients.

Administrative Excellence

• Maintain accurate data entry in WebPT EMR and patient records.
• Support documentation and communication with referring physicians.
• Keep the front office organized, efficient, and ready for growth.

You're a Great Fit If You

• Have 1–2 years of healthcare front office or patient care coordination experience
• Are confident with insurance verification, scheduling, and EMR systems
• Communicate clearly and kindly, both in person and by phone
• Thrive in a fast-paced environment and stay composed under pressure
• Want to be part of a mission-driven, small clinic team where your ideas matter

What's In It for You

• Pay: $17–$20/hour (based on experience)
• Schedule: Monday–Friday, 7:30 AM–4:30 PM (no weekends)
• Setting: Onsite
• Benefits:
• Competitive Pay
• Health Insurance
• Paid Time Off
• Employee Discounts
• Training & Development
• Company Events
• Opportunity for Advancement

Why Join Propel Physical Therapy

At Propel, we're building something bigger by creating a system that grows without losing the personal touch that makes patients feel valued.

You'll work alongside a team that truly cares about each other, where independence and collaboration go hand in hand. You won't just maintain systems; you'll help create better ones as we expand into new locations.

If you've been searching for a place where your skills are respected, your input matters, and your work truly helps people heal, you'll find it here.

Apply Today

Reading job posts only gets you so far. The next best step is setting up an interview.

You'll either realize it's not the right fit (and that's okay), or you'll discover this is exactly where you're meant to be.

We're actively interviewing and hiring now. Apply today to join Propel Physical Therapy in Cedar Park and help us build something great together.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off

Application Question(s):

• How many years of front desk or patient care experience do you have in a healthcare setting?
• Are you familiar with EMR and billing systems? If yes, which ones?
• Do you have experience converting leads into scheduled evaluations?
• Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

Work Location: In person