ServiceNow Business Systems Consultant Lead

2 days ago

Remote, Oregon, United States Progressive Full time $95,800 - $127,700 per year

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a lead ServiceNow business systems consultant, you'll lead Business System process improvements and implement enhancements for the ServiceNow platform. In this role, you'll serve as a subject matter expert (SME) between vendors, business areas, and other teams for support, system projects, and implementations supporting the ServiceNow Employee Service Management applications. Lastly, you'll provide support for service requests, defects, and change requests.

This is a remote position with occasional travel to an office for meetings and/or training.

Must-have qualifications

  • A minimum of 10 years experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, requirements gathering, etc.).
  • {OR} Bachelor's degree or higher and a minimum of 7 years experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, requirements gathering, etc.).

Preferred skills

  • Prior experience with ServiceNow modules, administration, configurations, and automation tools (Flow designer, Workflow editor, Automation Engine, etc.), as well as a ServiceNow Certified System Administrator (CSA) certificate.
  • Experience with HR Service Delivery (HRSD) solutions, including case management, service portals, lifecycle events, and performance analytics.
  • Demonstrated capability to stay updated on the latest developments and best practices in ServiceNow HRSD and related areas.
  • Experience with Agile methodologies and DevOps processes.
  • Information Technology Infrastructure Library (ITIL) knowledge/certification.

Compensation

  • $95,800 - $127,700/year
  • Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes &

Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at

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