Service Manager

Position: Service Manager
About Safta:
Safta, meaning "Grandmother" in Hebrew, is our company-owned restaurant located in the vibrant RiNo neighborhood in Denver. Opened just six months after our flagship restaurant Saba, Safta reflects Chef Alon Shaya's heritage and offers a culinary journey that pays homage to the rich and diverse landscape of Israeli cuisine. Influenced by the flavors of the Middle East, Europe, and North Africa, Safta presents a collection of moments where food and culture intersect. Our menu showcases an ever-evolving cuisine, with wood-fired pita bread baked steps from the table, soaking up the flavors of Bulgaria, Yemen, Syria, Morocco, Turkey, Palestine, and Greece, to name a few.

At Safta, we are committed to sourcing the freshest seafood, meats, and produce from local farms around Denver, CO. These ingredients are transformed into family-style platters that are both comforting and innovative, served in a setting that reflects our deep respect for the cultural intersections that have shaped our menu.

Our Mission & Core Values:
At Safta, we believe in creating a space where everyone feels welcomed, respected, and fulfilled—both professionally and personally. Our mission is to foster an environment where love, mutual respect, and a commitment to equality are at the forefront of everything we do. We stand up for our values, ensuring that our restaurant is a place where all people, regardless of their background, can come together and feel at home.

Our core values guide everything we do and are the foundation of our commitment to creating a welcoming and supportive environment for both our team and our guests. We believe in the power of education and strive to continuously learn and grow. Respect is at the heart of our interactions, ensuring that everyone we encounter feels valued and appreciated. We are committed to fairness in all our practices, treating everyone with equity and integrity. Empowerment is key to our success, as we encourage and support each other to reach our fullest potential. We pride ourselves on being reliable, consistently delivering on our promises and maintaining the highest standards. Passion drives us, fueling our dedication to the craft of hospitality and inspiring us to create memorable experiences. Communication is essential to our teamwork, fostering clear, honest, and open exchanges that keep our operations running smoothly. Finally, we maintain a positive attitude, approaching every challenge with optimism and a can-do spirit, creating an environment where happiness and fulfillment thrive.

Job Overview:
The Service Manager at Pomegranate Hospitality is responsible for supervising all daily restaurant operations, ensuring sanitation standards, and providing exemplary hospitality alongside the service staff. This role supports the General Manager in achieving guest and employee satisfaction. A strong understanding of the company's culture and values is essential to implement them consistently with every employee.

Key Responsibilities:

• Participate in the recruitment and retention of staff, including handling corrective actions, training, and fostering employee morale.
• Cultivate and maintain professional relationships with team members through a positive and team-driven work environment.
• Oversee daily service operations, ensuring smooth transitions and continuity between shifts.
• Monitor and maintain the dining areas, kitchen, and exterior grounds to uphold the restaurant's standards of cleanliness and orderliness.
• Assist the team training sessions to enhance service standards and ensure consistent delivery of high-quality service.
• Ensure team members are properly trained in safe work practices and procedures.
• Personally supervise the dining room to ensure quality service execution.
• Interact with guests frequently to ensure satisfaction, gather feedback, and address any concerns.
• Utilize service-related guest feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce complaints.

Experience/Skills:

• College degree preferred; Bachelor of Science in Hotel/Restaurant Management is desirable. A combination of practical experience and education will be considered.
• 1-3 years of management experience in a high-volume setting.
• A passion for food and restaurant operations, with a strong desire to impact customers and the business positively.
• A "can do" work ethic and the ability to serve as a role model.
• Ability to adapt and thrive in a fast-paced environment.
• Strong organizational skills and a high level of responsibility and reliability.
• Excellent communication and interpersonal skills, with exceptional problem-solving abilities.
• Proficiency in basic PC applications (Word & Excel) and experience with Toast is an asset.
• Strong business acumen and proficient math skills.
• Ability to stand for a 12-14 hour shift.

Physical Requirements:

• Standing for extended periods, often for the entire shift.
• Lifting and carrying items up to 25 pounds.
• Reaching, bending, and stooping to perform tasks around the bar area.
• Ability to work in a fast-paced environment with a high level of activity.

Joining the Safta team means becoming part of a family that is passionate about food, culture, and creating memorable experiences for our guests. If you share our values and are excited to contribute to a dynamic and supportive team, we invite you to apply and be a part of our story.

More detail about Safta part of Pomegranate Hospitality, please visit