Patient Services Manager

Purpose: Responsible for ensuring successful day-to-day operations and delivery of services across various functions of RMG. The Patient Services Manager will be primarily responsible for overseeing operational efficiency and quality within Fax Press, Medical Records, and Referral/Recall Management.

RESPONSIBILITIES FOR THIS ROLE:

• In collaboration with clinic and department managers, assist in planning, organizing, and improving services that RMG provides to support the highest quality healthcare and patient experience.
• Serve as SME on Phreesia for the organization.
• Regularly analyze and present data/reports relevant to department operations (Fax Press, Medical Records, and Referral Management), such as call volume and handling time.
• Review and analyze departmental issues and inefficiencies. Identify opportunities for process and individual contributor performance improvements. Design and implement more efficient processes to enhance patient satisfaction and business results.
• Monitor and ensure Fax Press, Medical Records, and Referral/Recall Management performance goals are maintained across the RMG network. Work to optimize processes in relation to Fax Press, medical records and referral/recall processes.
• Implement strategic call monitoring processes to ensure the highest level of patient care is delivered, and identify coaching opportunities for team member improvement.
• Act as a liaison between the CEO, physicians, and other departments to help troubleshoot and resolve challenges related to Patient Services across the network.
• Maintain staffing levels, compliance, policies, and procedures.
• Develop and maintain strong, positive relationships with direct team, members of medical staff, and facility personnel to achieve business goals and team satisfaction.
• Serve as representative to facilitate professional development of direct team.
• Directly supervise central scheduling, nutrition, infusion, medical records, and referral coordinator(s).

COMPLIANCE:

• Ensure compliance with policies, procedures and standards that have been developed to ensure quality management and adherence to state, federal and accreditation agency requirements.
• Ensure regulatory standards and best practice guideline changes occur at the department level.
• Oversee continuous quality improvement initiatives by providing effective leadership and direction to assigned team.

DESIRABLE QUALITIES IN A CANDIDATE:

• 3-5 years of multi-site management or supervisory experience in a healthcare or medical setting.
• Expert knowledge of Phreesia and Fax Press required.
• Working knowledge of federal and state regulations that impact clinic operations, including HIPAA.
• Effective problem solving and ability to analyze and use data for decision making.
• Ability to embrace and manage diversity and build and maintain successful teams.
• Effectively interact with people and develop positive relationships across all levels while being tactful, respectful, and direct in communication.

WHAT WE HAVE TO OFFER:

• Medical, Dental, Vision, Life/AD&D, STD/LTD, Gym Membership Discount, and Pet Insurance.
• 7 Paid Holidays, 1 Floating Holiday of your choice
• Paid Time Off starting at up to 80 hours per year- increases with length of service.
• Tuition and Continuing Education Reimbursement.
• $500.00 Employee Referral Bonus Program.
• Employer-paid 401k Safe Harbor contribution of 3%.
• Employee Assistance Program - Free confidential support for team members who need help with stress, financial planning, legal issues, etc.

COMPENSATION:$31.25/hr - depending on several factors including, but not limited to education, work experience, certifications, etc.

Job Type: Part-time

Pay: From $31.25 per hour

Benefits:

• Paid time off

Work Location: In person