Office Assistant 2

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The duties of this position include, but are not limited to the following:
• Answer incoming calls from claimants and providers and communicate with other OVS Units for information, if necessary.
• Monitor Administrative Services Unit voicemail and initiate work to be performed, whether handled within the Administrative Services Unit or transferring to another Unit within OVS.
• Track all incoming calls and voicemails to ensure completion;
• Document information and completed tasks in the OVS claims management system;
• Assist claimants and providers with various issues including looking up payments and check information, and adding providers in the OVS claim management system;
• Create vouchers in the Statewide Finance System and process transactions to stop and/or reissue payments.
• Initiate forgery claims through Treasury to ensure claimants and providers receive compensation.
• Process Emergency Award payments via procurement card, handwritten check, or ACH (Automatic Clearing House);
• Monitor shared mailbox and work with fellow Administrative Services Unit staff to complete tasks; and
• Other tasks as assigned to assist with the daily operations of the Administrative Services Unit.

The minimum qualifications required for this vacancy. Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS: One year of experience where most work time is spent performing mathematical operations, and/or clerical activities related to mathematical operations.NY HELPSThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. COMPETITIVE MINIMUM QUALIFICATIONS: Permanent service in this title, or one year of permanent competitive service in a title allocated to a SG-7 or higher and otherwise eligible for transfer under Civil Service Law. A list of titles eligible for 70.1 transfer may be found here: Non-Competitive Promotion: A permanent appointment pursuant to Section 52.7 of Civil Service Law may be possible if there are three or fewer current OVS employees meeting the qualifications below that are interested in this position: One year of permanent competitive or 55B/C service in an office assistant, clerical, or keyboarding title allocated to SG-6 or higher.

Additional comments regarding the vacancy. Additional Comments Candidates from diverse backgrounds are encouraged to apply. Office of Victim Services is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.Please be advised that the Office of Victim Services does not currently offer sponsorship for employment visas.REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, Inclusion, and Accessibility Unit at or

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