Director of Operations

We're Hiring a Director of Residential Construction Operations for our client: Keen Building Company

Location: Charlotte, NC

Type: Full-time

Reports to: President

About The Company

At Keen Building Company, we don't just build homes, we bring dreams to life. Based in Charlotte, NC, and serving both North and South Carolina within an approximately 75-mile radius, we specialize in high-end custom homes and remodeling. Our mission is simple: provide a common service in an uncommon way to create a one-of-a-kind experience with passion and precision.

Why This Role Matters

As our Director of Residential Construction Operations, you'll be at the heart of everything we do You'll lead the construction operations that make dream homes a reality, guiding projects from concept through completion (on time, within budget, and at the highest level of standards), mentoring a team of skilled professionals, and ensuring every client's experience with Keen is nothing short of exceptional.

This isn't just about managing projects. It's about shaping the future of Keen Building Company, driving operational excellence, and being a key player in our long-term growth.

What You'll Do

• Lead with Vision: Develop and execute strategic plans that align with Keen's three-year construction operations plan, ensuring operational efficiency and excellence.
• Own the Build: Oversee all aspects of construction operations, from planning and scheduling to budgeting and quality control.
• Collaborate & Coordinate: Coordinate with project managers, subcontractors, and suppliers to ensure seamless execution.
• Problem-Solve on the Fly: Monitor progress, anticipate/identify challenges, and implement solutions to keep projects on track.
• Champion Safety: Establish and enforce protocols that prioritize the safety of every team member.
• Conflict Resolution: Quickly and effectively address conflicts that may arise during the project.
• Inspire & Grow Your Team: Lead by example, offering mentorship, skills development, and a culture of accountability rooted in Keen's Core Values.
• Drive Communication: Provide consistent updates to senior leadership through reports like IOR (Indicated Output Report), Quality Control, and Job Site Inspection Reports.
• Strengthen Partnerships: Collaborate with, and foster a team environment between, Sales and Accounting to ensure smooth contract execution, forecasting, and billing.

What We're Looking For

• Experience that Counts: 15+ years in the construction industry, with at least 5 years in a leadership role overseeing custom home building operations.
• Education: Bachelor's degree in Construction Management, Engineering, Business Management, or related field (preferred).
• Leadership DNA: Proven ability to inspire, manage, and grow high-performing teams.
• Written and Verbal Communication Skills: Ability to effectively communicate and influence team members at all levels.
• Project Wizard: Proven track record of successfully managing multiple custom home building projects and teams simultaneously.
• Technical Knowledge: Expertise in construction processes, building codes, and safety standards.
• Business Savvy: Skilled in budgeting, forecasting, and using tools like BuilderTrend, PipeDrive, and construction accounting systems.
• Hands-On Flexibility: Valid driver's license and willingness to travel to job sites as needed.

What Success Looks Like

• Delivering profitable projects that meet budget and exceed expectations.
• Achieving client satisfaction scores (NPS 4.5+) that reflect our commitment to delighting homeowners.
• Timely, accurate submission of reports, 3-year forecasts, billing, and job statuses to keep projects and the company on track.
• Building a culture of excellence, accountability, and growth within the operations team.

Why Join Keen Building Company?

When you join Keen, you're not just taking on a job, you're stepping into a leadership role that influences every corner of our business. You'll work with a team that values craftsmanship relationships, and community. Most importantly, you'll be building more than houses, you'll be building futures, memories, and experiences for families across the Carolinas.

Job Type: Full-time

Pay: From $140,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person