Director, Operational Governance

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

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We are looking for a Director, Operational Governance to join our growing team You are a strategic leader responsible for establishing and maintaining operational discipline, governance frameworks, and project execution excellence across the organization. You will report to the Vice President, Operations Support, Platform Innovation & PMO and oversee the enterprise project management office, ensuring all strategic initiatives, operational improvements, and cross-functional programs are delivered on time, within scope, and aligned with corporate objectives. You will also lead the development and enforcement of governance standards, operational policies, and performance reporting to ensure transparency, accountability, and continuous improvement across all operational domains.

As a Director, Operational Governance, your duties and responsibilities will include:

Strategic Leadership & Governance

• Define and implement the company's operational governance framework, including decision rights, performance standards, and reporting structures
• Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
• Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
• Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols

Project Management Office (PMO) Oversight

• Build and lead a high-performing PMO responsible for planning, executing, and delivering enterprise-wide projects and transformation programs
• Develop standardized project management methodologies, templates, and tools based on best practices (e.g., PMI, Agile, or hybrid frameworks)
• Oversee project portfolio management, ensuring initiatives are aligned with strategic priorities and deliver measurable value
• Monitor project health, budgets, timelines, and risks, providing executive-level reporting and escalation management
• Coach and mentor project managers to strengthen execution capabilities and foster a culture of accountability and delivery excellence

Operational Performance & Continuous Improvement

• Collaborate with Operations, Finance, IT, and other functional leaders to drive process optimization and operational efficiency initiatives
• Develop key performance indicators (KPIs) and dashboards to measure governance effectiveness, project success, and operational performance
• Identify operational risks and lead mitigation planning in partnership with business stakeholders.
• Champion data-driven decision-making and continuous improvement methodologies such as Lean Six Sigma

Stakeholder Engagement & Communication

• Act as a central point of contact for executive leadership on program and governance matters.
• Deliver clear, concise updates on portfolio progress, dependencies, and business impact to senior stakeholders
• Promote cross-functional alignment and collaboration to ensure successful project execution and sustainable change adoption

WHAT IT TAKES TO CATCH OUR EYE:

Education & Experience

• Bachelor's degree required (Business, Operations, or related field preferred)

• Minimum of 5 years of program or project leadership experience

• 10+ years of experience in the telecommunications industry supporting business operations

• Proven experience leading operational governance and strategic program offices

Skills & Competencies

• Expertise in communication, change management, and staff development

• Strong project and program management abilities, including building methodologies and tools

• Experience with Lean, Six Sigma, or other process improvement frameworks

• Strong business acumen with the ability to analyze complex data and drive strategic outcomes

• Ability to manage multiple priorities and synthesize business needs into actionable strategies

• High emotional intelligence, with strong interpersonal and stakeholder management skills

Preferred Qualifications

• Lean Six Sigma certification or equivalent project/process improvement training

• Experience developing executive-level reports and dashboards

• Deep knowledge of telecom systems, industry practices, and operations

Physical Demands & Work Conditions

• Primarily office-based; frequent use of computers and standard office equipment

• Domestic travel up to 30% may be required, occasionally on short notice

• May require extended hours or weekend work during critical project phases or deadlines

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice