Sales Support Assistant II, WXMI Fox 17 News

Are you passionate about delivering exceptional customer service while supporting a dynamic sales team? WXMI, the E.W. Scripps Fox affiliate in Grand Rapids, is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive.WHAT YOU'LL DO:• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.• May input ads into the ad order system.• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.• Calculate and have the ability to communicate rate packages to client and prospects.• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.• Facilitate & process sales presentations.• Generate sales reports.• Identify and correct any billing errors or issues prior to end of month.• Correctly input client billing adjustments within the same month as dispute identified.• Attend sales training and planning meetings.• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.• Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.• Provide exemplary customer assistance.• Adheres to company policy and assigned standards of performance.• Other duties as assigned.WHAT YOU'LL NEED:• High school diploma or equivalent required• Generally 2+ years of experience in administrative or sales support or a related field preferredWHAT YOU'LL BRING:• Strong customer service skills• The ability to read, analyze, and interpret sales demographics information and creative layouts• Must have the ability to generate reports, business correspondence, and presentations• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers• Must have the ability to calculate figures related to the advertising rate packages• Proficient use of Microsoft Office (Excel, Word, Outlook)• Must have the ability to learn new software programs such as ad order entry and customer relations management software• Must have good organizational skills and the ability to meet deadlines• Communicate and work as a team player both internally and externallyWHERE YOU'LL LIVE, WORK AND PLAY:Grand Rapids, Michigan offers the perfect blend of urban energy and natural beauty. As Michigan's second-largest city, Grand Rapids boasts a thriving downtown with an impressive food scene, world-class breweries, and vibrant arts culture - including the renowned ArtPrize competition. The city sits along the scenic Grand River with easy access to Lake Michigan's stunning shorelines just 30 minutes away. Outdoor enthusiasts will love the area's abundant parks, trails, and four distinct seasons offering everything from summer water sports to winter skiing.#LI-SM2#LI-OnsiteIf you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. ABOUT SCRIPPS:The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: "Give light and the people will find their own way."As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.