Account Executive

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: 

Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.

Fundamental Components: 

• Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
• Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client's needs are met.
• Offers creative product and service solutions to address client's evolving needs.
• On an ongoing basis, monitors client's product lines and services to ensure customer satisfaction.
• Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
• Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
• Required to communicate with internal and external parties telephonically and/or in person.  May require travel to offsite locations for in-person meetings.

Required Qualifications:

• 3-5 years of relevant Healthcare Industry experience
• Multi-functional experience, e.g., underwriting, actuary, underwriting, network
• Professional Presentation experience
• Health & Life Insurance license

Preferred Qualifications:

• 2+ years previous Account Management within the Health Insurance Industry

Education:

Bachelor's degree in business or related field or equivalent work experience (HS Diploma + 4 years of relevant experience)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.