Property Manager and Maintenance

SUMMARY / OBJECTIVE

The Property Manager is responsible for the day-to-day operation of the apartment community and building(s). Responsible for providing quality service to residents, efficient operation of the property and completion of required administrative tasks.

The Property Maintenance Technician will perform grounds cleanup/maintenance, preventative maintenance, repairs, apartment turnovers, and janitorial tasks. Technical expertise in one or more building trades highly desired. As a part of the on-site team, the Maintenance Technician will demonstrate a high standard of cleanliness, customer service, and will maintain a hazard-free environment. This position reports to the Regional Property Manager.

ESSENTIAL FUNCTIONS

Property Manager:

• Codes invoices in a timely and accurate manner for approval.
• Maintains resident records to comply with appropriate affordable housing and state regulations.
• Maintains property management software to accurately reflect the current operational circumstances at all times.
• On an ongoing basis, responsible for collection of rent and other income, and properly depositing and recording receipts in a timely manner.
• Prepares and delivers notices to residents (i.e., lease violations, termination, inspection, work order, etc.).
• Coordinates move in date with maintenance rent ready date.
• Manages the leasing process from initial application to move-in.
• Follows and enforces all fair housing and landlord tenant laws and regulations.
• Effectively markets the property to ensure occupancy goals are met and build and a positive community image of the property.
• Ensures that the property meets financial performance goals.
• Manages customer service requests and ensures timely and satisfactory completion.
• Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
• Maintains waiting list in accordance with federal regulations. Ensures that an appropriate number of applicants remain pre-qualified to ensure timely move-in when notice to vacate is received.
• Enforces agency regulations, lease terms, and house rules.
• Ensures that maintenance staff complete unit turns timely, process invoices timely, and maintain excellent curb appeal.
• Accurately codes daily time in the timecard reporting system.
• Performs other related duties as assigned.

Maintenance Technician:

• Completes work orders in a timely and accurate manner.
• Cleans up after work is complete.
• Performs repairs on the property, including painting, carpentry or wall repair, and minor plumbing, electrical, air conditioning, heating, etc.
• Secures, cleans, repairs, and applies bed bug treatment to all units during turnover process as directed by the Regional Property Manager.
• Maintains exterior common areas and grounds, including lawns and flowerbeds, shrubbery, parking areas, and trash pickup.
• Provides on-call maintenance service as directed by the Regional Property Manager. Responds to emergencies as instructed and completes incident/accident reports related to emergency or incident.
• Sets up conference room and community space as needed (If applicable).
• Completes and accurately documents preventative maintenance activities through the Recurring Work Order process.
• Advises the Regional Property Manager on the overall condition of the property, including potential hazards.
• Responsible for overall physical condition of property.
• Follow through with 504 Self Evaluation repairs and maintenance, as directed by the Regional Property Manager.
• Complete Purchase Orders and submit for approval.
• Utilizes Yardi maintenance/work order system to record all maintenance work, including closing out work orders.
• Performs triannual unit inspections with Property Manager.
• Performs other related duties as assigned.
• Complete assigned training in a timely manner.

COMPETENCIES

• Ability to effectively manage and solve problems.
• Ability to take direction from a supervisor.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use a computer for utilizing property management software, word processing, spreadsheets, e-mail, & web browsing.
• Ability to write legibly.
• Ability to work in a collaborative manner, as a member of a site team.
• Ability to relate professionally with vendors, residents, and co-workers.
• Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
• Ability to monitor budgets.
• Excellent interpersonal skills with good negotiation tactics.
• Ability to commit to the mission and values of the organization.
• Ability to be flexible to change work plans.
• Proactive and independent with the ability to take initiative.
• Ability to maintain a professional personal appearance.
• Ability to drive a car (and a valid driver's license) in order to run errands, etc.
• Ability to comprehend and effectively manage complex regulatory requirements.
• Ability to travel for training opportunities from time to time.
• Familiarity with and ability to follow laws, regulations, and best practices applicable to Fair Housing.
• Proficient with property management, Microsoft Office Suite, and other related software.
• Ability to read, write, do basic math, and follow instructions.
• Ability to lift, push, pull, climb, and extensive walking.
• Ability to use maintenance, trade and testing equipment and tools.
• Ability to operate snow removal equipment.
• Ability to oversee work progress of vendors or outside contractors.

Requirements:

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Office/building environment

TRAVEL REQUIRED

Limited; may be required to run errands or travel between properties as needed and attend periodic training events out of town.

EDUCATION AND EXPERIENCE

• Education: High school diploma or equivalent required. Training in property or real estate management preferred.
• Experience: 1-2 years of hospitality, office management or administrative experience. A minimum of 2 years in skilled maintenance work required. Professional training may substitute for experience.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS

• Physical: Frequently required to push/pull objects weighing more than 100 lbs. and lift/carry objects weighing more than 50 lbs. but less than 100 lbs. Frequently required to perform simple manipulative tasks such as using hand tools and operating maintenance machinery. Must be able to walk, stand, squat, drive, and remain in uncomfortable positions for periods of time necessary to accomplish maintenance repairs.
• Sensory: Frequently required to read fine print on plans, regulatory documents, maintenance coding, and instructions. Must be able to distinguish normal sounds with some background noise to answer pages, phones, etc. Must be able to speak clearly and hear and understand others using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with moderate interruption. Must be able to attend to a task/function for more than 60 minutes at a time. Must be able to understand and relate to specific ideas several at a time and remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to seasonal conditions in outside weather. Occasional exposure to grease, oil, chemicals, toxins or poisonous materials, dust, loud noises, high humidity, and electrical or mechanical hazards.
• Equipment: Frequently required to operate power tools, hand tools, lawnmower, and other garden tools, snowblower, cleaning equipment, circuit tester, paint sprayer; etc. Frequently required to use a computer, mouse, keyboard, scanner, telephone, copier, and fax machine. This list is not exhaustive.

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and assumptions. Is compassionate for the life circumstances of others.
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
• Identifies and takes advantage of opportunities for personal and professional development.
• Encourages other employees to work as a team for the benefit of the organization.
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
• Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of Northwest Real Estate Capital Corp.
• Follow rules, regulations, and policies. Positively contributes to implementing changes.
• Communicates courteously and effectively with others. Sets clear expectations.
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

CULTURE & VALUES

At Northwest Real Estate Capital Corp. our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them

AFFIRMATIVE ACTION / EEO STATEMENT

Northwest's objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.