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CSR - Customer Service Representative

2 weeks ago

Decatur, Texas, United States Chenevert's Plumbing Repair Full time $40,000 - $80,000 per year
Duties:

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

  • Convert incoming customer calls into booked service appointments.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Adhere to the company's plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.

Competencies for Success

  • Develop a proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.

-

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Work Location: In person