Business Office Director

Discover Your Purpose with Us at The Forum at Park Lane

As Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members. You will be responsible for managing the concierge team which includes a team of 6 members (FT, PT, PRN).

Position Highlights:

• Title: Business Office Director
• Classification: Exempt – Salaried
• Wage Range: $68,000–$72,000 (Bi-weekly pay schedule)
• Hours & Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m. (flexible start based on commute); participates in Manager on Duty rotation for Saturdays – approximately one Saturday every 7 weeks
• Travel Requirement: None – on-site only

Why You'll Love This Community:

Join a well-established, high-performing team at The Forum at Park Lane—a premier senior living community in the heart of Dallas. We are seeking a detail-oriented, resident-focused Business Office Director with a background in senior living billing and AR/AP. If you're looking to lead a tenured team in a stable environment with flexibility and support, we invite you to apply.

What You'll Do:

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Qualifications:

• Minimum of 2 years applicable experience
• Associate's degree preferred
• Senior Living experience preferred
• Experience in business office management, billing, claims, payroll, or human resources strongly preferred
• Strong organizational and leadership skills with attention to detail and accuracy
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Excellent communication and interpersonal skills for working with residents, families, and team members

Why Join Us?

• Enjoy a comprehensive benefits package – medical, dental, vision, PTO, 401(k) and more for eligible positions
• Thrive in a purpose-driven environment that puts residents first
• Join a collaborative, supportive leadership team that values your voice
• Build meaningful connections and create lasting impact for residents and their loved ones

Benefits You'll Enjoy:

• Competitive wages
• Early access to earned wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Meals and uniforms
• Employee Assistance Program

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6,500 residents nationwide.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.