Front Desk, Night Audit- The Beeman Hotel

6 days ago

Dallas, Texas, United States Coury Hospitality Full time $40,000 - $60,000 per year

Why Work at The Beeman Hotel? 



At The Beeman Hotel, we bring eclectic charm and modern hospitality to Dallas' Park Cities neighborhood. With bold design, a lively social atmosphere, and engaging dining experiences, The Beeman is a hub for creativity and connection. Curatorsthrive in a fun, energetic environment, delivering personalized service and unique guest experiences every day. 

DEPARTMENT: Rooms

REPORTS TO: Director of Rooms

STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process.

Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:


• Providing quality guest service to all of our guests and visitors.


• Perform all duties toward the goal of maximizing guest service.


• Greet guests who have made advance reservations register them in an efficient and friendly manner.


• Greet visitors who are looking for accommodations and attempt to meet their needs.


• Acquaint guests with services available in the area.


• Accurately following accounting procedures.


• Answers external and internal telephone calls taking and delivering messages as needed.


• Acts as the reservation attendant.


• Answer questions and give out accurate, helpful information.


• Run various end of day reports and reconcile information from various systems.


• Adhere to all department and Company policies and procedures.


• Ensure guest security by the proper handling of guest keys.


• Properly handle lost and found items.


• In the event of inclement weather, will be required to remain on sight and on duty until replaced.


• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:


• Able to be alert and function during night shift 10 PM to 6 AM.


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.


• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.


• Ability to deal with guests when they are angry or upset.


• Professional appearance and mannerism.


• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.


• Previous cashier experience/ Basic accounting skills.


• Ability to work quickly and thoroughly when under pressure.


• Knowledge of hotel facilities and features.


• Ability to attend to more than one task at a time.


• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:


• Customer Service experience preferred.

PHYSICAL DEMANDS:


• Must be able to stand for long periods of time.


• May include crowded office setting or "close quarters".


• General office environment with limited physical activity

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