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Front Desk Supervisor

2 weeks ago

Dallas, Texas, United States Coury Hospitality Full time

Why Work at Aloft Dallas Downtown?

At Aloft Dallas Downtown, we're not just a place to stay, we're a destination where energy, style, and innovation come together. Set in a historic building in the heart of downtown, our hotel combines bold design, a vibrant social scene, and the spirit of modern hospitality.

With spacious loft-inspired guest rooms, buzzing common spaces like the WXYZ bar, and a location steps from Dallas's top attractions, every role here is part of creating an unforgettable guest experience. From front desk to food & beverage, each Experience Curator helps bring our dynamic vibe to life.

If you thrive in a fast-paced, creative environment where individuality is celebrated, Aloft Dallas Downtown is where your journey begins.

About the opportunity:
We are seeking a dedicated and customer-focused Front Desk Supervisor to join our team at Aloft Dallas Downtown. In this role, you will lead and supervise the front desk team to ensure exceptional guest experiences.

What you'll get to do:
- Oversee front desk operations, including check-ins, check-outs, and guest inquiries
- Train and coach front desk agents on guest services and hotel policies
- Resolve guest complaints and ensure satisfactory resolution
- Manage front desk staff scheduling and performance
- Maintain accurate records of guest transactions and hotel occupancy
- Collaborate with other departments to ensure guest needs are met

Skills and Experience:
- Minimum 2 years of experience in a front desk or guest services role
- Strong customer service skills and ability to handle guest inquiries and complaints
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced environment and manage multiple tasks
- Strong organizational skills and attention to detail
- Familiarity with hotel property management systems and reservation software
- Ability to work flexible hours, including weekends and holidays