Customer Service Representative I Onsite

12 hours ago

Pompano Beach, Florida, United States FreshPoint, Inc. Full time

Must be able to work a rotating shift and some Saturday's hours of department are 7am to 11pm Monday to Staurday .Some days will open and some days will close department.This is a onsite role.
Job Summary
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

  • Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
  • Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
  • Develops a comprehensive understanding of the organization's products and services and utilizes this knowledge to support customer needs.
  • Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
  • Embraces training and development opportunities to build skills and enhance performance.
  • Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
  • Performs other duties as directed by management.

EDUCATION
High school diploma or equivalent.

Experience
1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

Skills
Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

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