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Director IDI Quote

2 weeks ago

Chattanooga, Tennessee, United States Unum Full time $89,900 - $169,900 per year

Job Posting End Date: November 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans .

And that's just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today

General Summary:

The Director, IDI Quote & Case Facilitator teams, is accountable for IDI pre & post-sale activity and operations. This role requires strong ability to partner with Company sales teams, brokers, and all internal partners with the ability to continue to strategically drive change. Additionally, the incumbent will lead and influence others in the organization to support change. This role may also assist with the training and mentoring for all functions within the operations directly accountable for strongly and significantly influencing and improving, change management along with policies and practices.

Principal Duties and Responsibilities

  • Demonstrate ongoing accountability for customer satisfaction - review metrics and act on areas of concern
  • Contribute to the development of policies and procedures, product development efforts, and lead departmental effectiveness initiatives
  • Demonstrate a mastery of the Company's products providing expertise and guidance
  • Deliver dependable, accurate, and timely service while demonstrating deeper expertise to develop
  • Monitor company policies, identify inefficiencies, and develop new operational procedures
  • Foster a team environment to include ongoing cross-functional communication with IDI Operations teams to collectively work together to achieve a positive experience for all customers.
  • Accountable for leading the organization through the demonstration of a broad decision making and proactive approach to business challenges facing the team and department.
  • Evaluate and provide regular candid feedback to direct reports on performance and assist in creating meaningful performance plans that develop employees to their fullest potential.
  • Provide ongoing training and informational updates as needed
  • May perform other duties as assigned

Job Specifications

  • Mastery of IDI product line.
  • Proven leadership skills, including the ability to effectively partner, problem solve and influence others.
  • Excellent communication skills, both written and verbal.
  • Strong demonstrated skills in mentoring and coaching that brings individuals together to accomplish common goals.
  • Ability to manage multiple priorities, work independently, and effectively present recommendations that support the balanced goals of the department.
  • Proven ability to build effective work relationships and lead others in a fast-paced production environment.
  • Excellent problem solving and decision-making skills displaying vision and creativity.
  • Ability to understand and react to the key external drivers of our business.
  • Ability to independently manage broker and field activities.
  • Demonstrated positive financial results and consistently a high performer.
  • Ability to develop strong credibility and effective working relationships with multiple external and internal constituents.
LI-JQ1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,900.00-$169,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum