Director IDI Quote

Job Opportunity At UnumWhen you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive PlansCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term DisabilityGenerous PTO (including paid time to volunteer)Up to 9.5% 401(k) employer contributionMental health supportCareer advancement opportunitiesStudent loan repayment optionsTuition reimbursementFlexible work environmentsAll the benefits listed above are subject to the terms of their individual Plans.And that's just the beginning With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum todayGeneral SummaryThe Director, IDI Quote & Case Facilitator teams, is accountable for IDI pre & post-sale activity and operations. This role requires strong ability to partner with Company sales teams, brokers, and all internal partners with the ability to continue to strategically drive change. Additionally, the incumbent will lead and influence others in the organization to support change. This role may also assist with the training and mentoring for all functions within the operations directly accountable for strongly and significantly influencing and improving, change management along with policies and practices.Principal Duties and ResponsibilitiesDemonstrate ongoing accountability for customer satisfaction - review metrics and act on areas of concernContribute to the development of policies and procedures, product development efforts, and lead departmental effectiveness initiativesDemonstrate a mastery of the Company's products providing expertise and guidanceDeliver dependable, accurate, and timely service while demonstrating deeper expertise to developMonitor company policies, identify inefficiencies, and develop new operational proceduresFoster a team environment to include ongoing cross-functional communication with IDI Operations teams to collectively work together to achieve a positive experience for all customers.Accountable for leading the organization through the demonstration of a broad decision making and proactive approach to business challenges facing the team and department.Evaluate and provide regular candid feedback to direct reports on performance and assist in creating meaningful performance plans that develop employees to their fullest potential.Provide ongoing training and informational updates as neededJob SpecificationsMastery of IDI product line.Proven leadership skills, including the ability to effectively partner, problem solve and influence others.Excellent communication skills, both written and verbal.Strong demonstrated skills in mentoring and coaching that brings individuals together to accomplish common goals.Ability to manage multiple priorities, work independently, and effectively present recommendations that support the balanced goals of the department.Proven ability to build effective work relationships and lead others in a fast-paced production environment.Excellent problem solving and decision-making skills displaying vision and creativity.Ability to understand and react to the key external drivers of our business.Ability to independently manage broker and field activities.Demonstrated positive financial results and consistently a high performer.Ability to develop strong credibility and effective working relationships with multiple external and internal constituents.Company: Unum