Host/Server Assistant

Tony's Pasta Shop & Trattoria

Bluff View Art District

Title: Host / Server Assistant

Host Starting Hourly Rate of Pay: $12.00 to $15.00, commensurate with experience; Server Assistant Starting Hourly Pay: $6.00, plus tips

SUMMARY

The Host is the first impression guests will experience, as they are the first point of contact when they greet customers, show them to their seats or put them on a waiting list, and provides menus. They may also handle phone calls and customer queries about the restaurant and its menu. As the Server Assistant, support is provided to the Professional Servers, to ensure that the guest experience exceeds expectations in quality and timeliness of service. They may further enhance the customers' time in the District, by answering questions and suggesting other offerings in the District.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets guests, escorts them to their tables and provides them with menus.
• Manages the seating chart.
• Initiates and maintains waitlists.
• Monitors restaurant activity to determine seating and dining flow, to better seat guests expeditiously and to quote correct wait times.
• Learns and retains knowledge of the menu and the restaurant, in order to address guests' questions.
• Performs assigned opening, closing, and side work duties.
• Maintains a clean entrance and workspace at all times.
• Cleans and sanitizes menus, as required throughout the shift.
• Monitors restrooms for cleanliness throughout the shift.
• Clears dirty plates, utensils, and glassware from tables, as required, delivering them to the kitchen.
• Prepares tables and dining room for arriving guests, by sweeping, wiping down tables and chairs, wiping up spills and setting up tableware, rolled silverware, and condiments.
• Assists Professional Servers in delivering food and beverages to the tables when Servers are taking care of other guests.
• Responds to patrons' requests and informs management of any complaints.
• Arranges tables and chairs to accommodate larger groups of guests.
• Assists Professional Servers with guests, when needed.
• Clears and sets tables.
• Removes trash and recycling.
• Fills ice bins.
• Rolls silverware.
• Always maintains a positive and proactive attitude in a customer service-oriented environment, to provide an exceptionally welcoming customer experience.
• Provides assistance to other Hosts and Professional Servers and ensures that tables are cleared, cleaned and properly set for guests.
• Actively seeks to improve skills, by setting and achieving personal development goals.
• Performs other duties, as assigned by the Restaurant Manager and/or the Director of Operations.
• Works varied day or night shift hours, throughout the workweek and weekend, and some holidays.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

REQUIRED:

• High school diploma or equivalent.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to serve customers quickly, efficiently, and courteously, with professionalism.

PREFERRED: Prior restaurant or hotel experience.

LANGUAGE SKILLS

• Excellent verbal and written communication should be professional and accurate.

MATHEMATICAL SKILLS

• Understanding of simple math, as it relates to customer service.

REASONING ABILITY

• Analytical, decision-making, and problem-solving skills are required.

CERTIFICATES, LICENSES, REGISTRATIONS

No certifications, licenses or registrations are required for this position.

PREFERRED: Tennessee Alcoholic Beverage Commission (TABC) Certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of standing, with shifts up to nine (9) hours.
• Walking in the restaurant and short distances to entities on the property.
• Must be able to lift up to 40 pounds.
• Must be able to carry trays, with food and beverages, up and down stairs to 2nd story dining area.
• Must be able to climb up and down stairs in multi-story buildings.
• Must be able to work in a kitchen environment that may involve exposure to extreme heat or cold.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1.5 City blocks of building on the property, which include restaurant, coffee house, meeting venue, art gallery, bed-and-breakfast, bakery, coffee roaster and gardens.
• Multi-story buildings, with stairs.

COMPENSATION & BENEFITS

• Host Starting Hourly Rate of Pay: $12.00 to $15.00, commensurate with experience; Server Assistant Starting Hourly Pay: $6.00, plus tips
• Medical, Dental, Vision for Full-Time Employee = employer pays a minimum of 50% of employee's premium, indexed annually based on ACA affordability guidelines. (Part-time employee is not eligible for health benefits.)
• Discounts on food are offered to the Employee at the Employee's worksite (Tony's Pasta Shop), for the Employee's meals or breaks while the Employee is on duty.
• Flexible schedule, as determined by the Restaurant Manager and in accordance with restaurant needs.
• Holidays = Thanksgiving Day and Christmas Day are the only recognized holidays for the restaurants, although the Inn and Bakery are open; position availability is at the discretion of the Director of Operations and the General Manager.

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person