Program Manager – Executive Customer Engagement

2 days ago

Seattle, Washington, United States BCforward Full time $50,000 - $60,000 per year

Bcforward seeking highly motivated Program Manager – Executive Customer Engagement (Office of the CMO) in San Francisco, CA and Seattle, WA - Hybrid

Role Details

Title:
Senior Analyst / Manager – CMO Customer Engagement

Duration:
6 months (starting December 2025)

Team:
Office of the CMO – Customer Engagement

Location:
San Francisco, CA and Seattle, WA (Office-flexible)

Pay range - $50-$60 per hour

Must have skills:

  • Program Management
  • Comms
  • Operations

Overview

  • The Chief Marketing Officer (CMO) Customer Engagement team connects our CMO to high value customer meetings that drive strategic impact for the company.
  • We develop the strategic framework for customer interactions, coordinating with a broad network of stakeholders across Sales, Marketing, Alliances, Customer Success, Executive Programs, and Public Relations to identify the key opportunities that maximize time and customer reach.
  • We are an agile team that can bob and weave through cross-functional groups, consolidating requests and mapping relationships across 1st and 3rd party events, 1:1 meetings, leadership summits, and sales programs, to ensure a meaningful customer engagement with our CMO.
  • Our team is looking for a motivated, independent, self-starter that can jump in and help collect, analyze, and coordinate customer meetings on behalf of our CMO.
  • The person in this role will be responsible for orchestrating high-impact CMO customer engagements, delivering data-driven insights that shape our customer strategy, improving processes and systems to strengthen operations, and working cross functionally across the company.
  • This individual needs to be very well organized, work fast, and be comfortable with ambiguity.

Job Description

  • Vet and prioritize CMO meeting requests from field and customers; manage intake from our CRM system, email, and Slack channels.
  • Support FY27 CMO customer engagement strategy, helping to create process and structure, as well as Office of CMO initiatives.
  • Manage the full operational lifecycle for customer engagements: vetting and coordinating customer engagements; obtaining meeting approvals; preparing briefing documents; as well as run the debriefing and follow-up process.
  • Coordinate with internal stakeholders to align on invite lists, meeting agendas & logistical details, and seating charts.
  • Manage shared systems: maintain prep doc folders, event templates, media archives, CMO customer engagement calendar.
  • Draft customer-facing follow-up communications and action items post-meeting or event.
  • Track Sales and Marketing metrics to determine strategy for meetings and events.
  • Maintain and manage Tableau dashboards and internal reports.

Required Skills/Experience:

  • Creative and comfortable with ambiguity and tight deadlines. We will find a way /get it done mentality.
  • Growth mindset with a curious, fun, collaborative spirit.
  • Program management - very detail oriented
  • Natural self starter who can see the big picture and simultaneously focus on the details.
  • Sales strategy & programs experience is a plus.
  • Strategic thinker and connector across multiple teams and stakeholders.
  • Excellent verbal and written communication skills, including executive communications.
  • Client reporting and dashboard knowledge.
  • Sales strategy & programs experience is a plus.
  • Experience in executive engagement/comms.

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