Program Manager

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Seattle City Light is seeking an energy-savvy program manager for its Customer Energy Solutions (CES) division. CES manages the longest continuously operating municipal energy conservation initiative in the country. We are currently hiring a Program Manager to lead our cross-functional teams to ensure that defined business goals and objectives are met.

The Solutions Design and Management unit in CES is responsible for designing and managing our portfolio of customer-facing energy programs. If you are flexible, a system thinker, excel in collaboration, and have an aptitude for technical learning, you will be successful in this role. You will serve as program manager for customer-facing products and services offered to business customers within the CES portfolio. Program Managers are responsible for overlaying the CES program management and life-cycle framework onto assigned work. Assignments for this position may focus on energy efficiency, flexible loads, affordability, and/or electrification programs.

This position reports to the Energy Portfolio Segment Manager

Here is more about what you'll be doing:

Program managers in this role manage customer-facing programs in varying stages of discovery, design, build, implementation and exit. Each program manager may lead one or more cross-functional teams to execute required work across program stages. All programmatic work aligns to strategic drivers and has distinct business objectives and goals. Many of these programs are complex and/or high priority for the city. The program manager ensures that internal and external stakeholders are engaged, that design and tactics align to strategy, that appropriate decisions are vetted by management, and the programs are delivering on the intended business objectives and goals. The Program manager in this role will:

• Manage energy programs for business customers across commercial, industrial, government, institutional, and multifamily sectors.
• Work within our governance framework and apply standard program-management tools to facilitate the stage-gate workflow process and to ensure consistency in design thinking and documentation.
• Incorporate the voice of the customer into program design through stakeholder engagement.
• Stand-up and lead matrixed, cross-functional teams responsible for the program design, development, build-out, launch and implementation.
• Monitor, evaluate and report on the performance and effectiveness of programs in implementation phase.
• Manage the ongoing needs of the program including identifying and implementing changes needed that address gaps or pain points, risks, program effectiveness, and progress towards goal.
• Select and manage external consultants. Establish scopes of work and selection criteria. Ensure performance, receipt of deliverables, accuracy of invoices and other related tasks through the life of the agreement.
• Help CES and City Light excel in customer service by establishing the needs of the end-user and service providers, researching and defining programs and measures, keeping abreast of industry best practices, and identifying markets and channels.

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

Baccalaureate degree in energy management, engineering, architecture or a related discipline and three years' experience in professional commercial or industrial energy management analysis (other combinations of education, training and experience will be evaluated on an individual basis for comparability).

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Demonstrated experience and success with formal program management and life-cycle management processes.
• Demonstrated experience leading teams in a multi-discipline matrix organization.
• Demonstrated ability to positively influence program stakeholders and integrate the voice of the customer.
• Demonstrated commitment to environmental and economic equity in design and delivery of services.
• Ability to work collaboratively with limited supervision.
• Excellent Interpersonal skills, including the ability to maintain effective working relationships with business contacts, the public, consultants, trade ally community, and employees at all levels of the organization.
• Experience managing technical projects, programs and/or products that involve multiple, internal and external stakeholders.
• Strong verbal and written communication skills, including the ability to make public presentations.
• Experience writing or facilitating the creation of business cases, program plans and similar business documents.
• Experience soliciting for and managing large public professional services contracts.
• Knowledge of demand-side management program tactics, design, procedures, guidelines, and rules.
• Knowledge of applied energy management including energy efficiency, conservation, distributed generation, electrification, decarbonization and load management.
• Certified Energy Manager.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The full salary range for this position is $59.93 to $69.83 per hour.

Application Process

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

*Incomplete applications will not be considered*

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle's Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:

Want to know more about Seattle City Light? Check out our web page:

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.