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Sr Account Manager

2 weeks ago

Dallas, Texas, United States CSC ServiceWorks Full time $80,000 - $150,000 per year

The CSC ServiceWorks Story:

CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada, serving over 40 million consumers annually through our innovative technology and trusted client partnerships. Our team of 2,300+ professionals supports industries from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment and responsive service. Guided by our values of trust, respect, and integrity, we connect people with technology while empowering communities, clients, and team members to thrive.

Overview:

Sr Account ManagerMonday - Friday

This is a remote role based in Dallas, TX

We're looking for a proactive, relationship-driven Sr. Account Manager to own and grow a portfolio of medium to large accounts. You thrive on analyzing data, uncovering opportunities, and delivering insights that help clients grow their business. With your problem-solving mindset and consultative approach, you'll build strong relationships, ensure customer retention, and drive revenue through both renewals and new business. If you enjoy partnering with clients to solve challenges, influence strategy, and make an impact, this role is for you.

  • Build and strengthen relationships with both low-level and executive-level contacts within organizations, as well as onsite property management teams.
  • Proactively manage a multi-million-dollar book of business, conducting regular, ongoing touchpoints with key personnel.
  • Analyze account performance using digital tools and data to uncover growth opportunities.
  • Recommend strategies to improve client results and internal return on investment.
  • Conduct business reviews and provide actionable insights to clients.
  • Plan and manage future capital investments to support account growth.
  • Negotiate lease agreements, multi-year contracts, and other agreements to ensure favorable terms for both client and company.
  • Grow a book of business through share-of-wallet selling, actively renewing expired agreements, and selling technology/app-based solutions.
  • Track industry trends and competitive activity to inform strategy and decision-making.
  • Align services and solutions to meet customer needs, leveraging knowledge of clients, industry, and competition.
  • Maintain accurate account information in CRM and collaborate effectively with internal Operations partners and other teams to support growth.
  • Identify and act on new sales and renewal opportunities to ensure consistent revenue.
  • Support customer service needs, resolve unique client issues, and assist in training new Account Managers.

Benefits & Perks:

  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more
  • Education Reimbursement Program
  • Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we're looking for:

Experience & Education:

  • High School Diploma or equivalent required; Bachelor's degree in Sales, Marketing, or Business preferred.
  • 5–7 years of B2B sales and prospecting experience, with at least 5 years in business development or account management (B2B or B2C).
  • Proven track record of driving growth, retaining clients, and expanding business relationships.

Skills & Abilities:

  • Strong relationship-building and solution-based selling skills to manage the full sales cycle.
  • Ability to establish credibility, advocate for clients, and optimize existing relationships.
  • Entrepreneurial mindset with motivation to identify and grow new business opportunities.
  • Excellent interpersonal, written, and verbal communication skills.
  • Creative problem-solving and bias toward action in challenging situations.
  • Experience with Salesforce, marketing tools, and go-to-market strategies.
  • Proficient in Microsoft Office and confident presenting to clients and internal stakeholders.

Other Requirements:

  • Ability to travel within assigned territory as needed.
  • Comfortable conducting sales activities at client locations.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.