Quality Assurance Manager

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world's best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

Purpose of Role
The Quality Assurance Manager is responsible for ensuring the integration of quality assurance and process optimization across site operations. This role leads the local implementation of the Global Quality Management System (QMS), develops client-specific quality requirements, and drives continuous improvement through process mapping, PFMEA, and SOP alignment. The manager collaborates cross-functionally to monitor, analyze, and enhance operational workflows, ensuring compliance, efficiency, and stakeholder satisfaction.

Reporting to
Site Manager

Principal Accountabilities

• Implement and adapt global QMS standards locally, incorporating client-specific requirements.
• Develop and manage end-to-end process flows, including process mapping, Turtle Diagrams, and PFMEA.
• Maintain and align Standard Operating Procedures (SOPs) with evolving process and quality requirements.
• Define and monitor transition points between process execution and quality control functions.
• Conduct internal audits and maintain audit schedules to ensure compliance.
• Establish and track quality and process performance metrics; analyze data and report findings.
• Lead resolution of quality issues using structured problem-solving methods (e.g., 8D).
• Coordinate First Article Inspection (FAI) and new product/process rollouts with a gated approach.
• Collaborate with Process Owners, SMEs, and Quality teams to integrate quality into process design.
• Oversee change management processes to ensure controlled implementation of improvements.
• Define calibration and preventative maintenance requirements to ensure optimal equipment performance.
• Facilitate client and customer feedback collection and analysis to inform improvements.
• Lead and participate in continuous improvement initiatives including Gemba Walks and Kaizen projects.
• Develop and deliver training programs focused on Lean, Six Sigma, and root cause analysis.
• Act as the Change Management controller, overseeing process changes and ensuring controlled and successful implementation.
• Develop an understanding of Open Compute Project (OCP) and monitor product releases.
• Support strategic Meta operations and quality initiatives across the US region.
• Other duties as assigned.

Key Performance Indicator (KPIs)

• Quality audit compliance.
• Quality metric target achievement.
• Training completion rate.
• 8D report resolution time

Key Relationships

• Internal – Site and Operations Manager, Service Delivery Team, Operations, EHS, Engineering and other departments, as needed
• External – Clients, potential clients, certification registrars, and auditors

Experience / Qualification Required

• Bachelor's Degree in an industry-related field such as quality assurance or manufacturing management
• 3 years of relevant experience

Skills And Competencies

• Adaptability – Adapts to change, open to new ideas and responsibilities. Ability to respond appropriately to situations and take effective action.
• Communication – Ability to listen and understand instructions, communicates appropriately and clearly (written and verbal), delivers presentations, has good listening skills.
• Computer Skills – Skilled with computers, takes advantage of new technology, learns new tools quickly, and uses technology to enhance job performance.
• Conflict Management – Good listener, committed to finding solutions to problems, works well with difficult people.
• Decision Making – Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, and makes difficult decisions.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Ethics – Honest, accountable, maintains confidentiality.
• Initiative – Takes action, seeks new opportunities, strives to see projects to completion.
• Innovation – Creative, offers new ideas, risk taker, amendable to change.
• Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Job Knowledge – Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Leadership – Provides strong leadership and sets a good example, skilled decision maker, motivator, and encourager.
• Organizational Skills – Information organized and accessible, maintains efficient work-space, manages time well.
• Problem Solving – Strives to understand contributing factors, works to resolve complex situations.
• Productivity – Manages workload, works efficiently, meets goals and objectives.
• Project Management – Monitors status of projects, thoroughly deals with project details, holds project owners accountable, and delivers clear, accurate depiction of status.
• Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Results Driven – Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.

Working Conditions / Physical Demands
Working Conditions

• Work is performed in an office environment in addition to significant time spent on production floor.
• Occasional exposure to noise, dust, heat, fumes, and weather conditions
• Typical use of office equipment including computers, telephones, copiers, etc.
• Long periods of sitting, standing, walking, and telephone speaking and listening
• Must be able to wear personal protective equipment such as hard hat, safety shoes, safety glasses, ear plugs, fitted dust mask, etc., as required
• Must be able to travel to other U.S. SLS sites as needed
• Must be able to take on new assignments as needed regardless of existing workload
• Must be able to work under deadlines and related stresses in a timely manner
• Must be able to handle personnel issues and situations as they arise in a professional manner

Physical Demands - USA Specific
In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.

A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world's safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.