Pension Ops and Delivery, Vice President

4 days ago

Tampa, Florida, United States JPMorganChase Full time $120,000 - $160,000 per year
Description

Join our large, US-based in-house Pension and 401(k) Administration team, serving over 300K participants at one of the world's most admired companies. In this role, you will lead and execute Retirement Benefits Administration and manage challenging projects in our collaborative organization. Come make a difference with us

As a Pension Ops and Delivery, Vice President within our team, you will be responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants. Reporting to the Executor Director of Retirement Operations, you will manage, lead and execute key processes while collaborating with three senior peers across various locations. We are looking for leader with a solid background in Retirement Plan Administration, a strong focus on processes and controls-focus, and a commitment to delivering exceptional service to our customers.

Job responsibilities

  • Oversee and execute pension and/or 401(k) delivery to participants, prioritizing customer experience, controls, and adherence to service level agreements.
  • Manage delivery activities, including participant eligibility, payroll processing, data movement and reporting, calculations, troubleshooting issues, and responding to participant inquiries and escalations.
  • Lead, drive, and support key projects focused on continuous improvement and automation, always keeping the participant at the center of our efforts.
  • Manage stakeholder relationships by producing weekly and monthly leadership updates and overseeing vendor management and contracting.
  • Lead, coach, train, and support a small team of direct reports as a working leader.
  • Ensure accuracy, quality, and timeliness of work while meeting plan requirements, regulatory standards, and control measures.
  • Coordinate year-end activities, including bulk participant communications.
  • Lead and coordinate the Retirement Operations team's response to internal and external audits of retirement plans.

Required qualifications, capabilities, and skills

  • A seasoned operations leader with 5+ years of experience in Retirement Administration.
  • End-to-end process-oriented, with a focus on improving outcomes and participant experience.
  • Proven project management and system testing experience.
  • Excellent communication skills, with the ability to build strong relationships with stakeholders.
  • Strong emphasis on controls and issue prevention, complemented by proactive communication.
  • Exceptional prioritization and organizational skills, effectively managing workloads during peak periods.
  • Strong people leadership skills, with experience in coaching and team communication, both written and verbal.
  • Proficient in data analysis and computer skills, particularly in Microsoft Office products; familiarity with systems used in a Retirement Operations setting, such as PeopleSoft

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