Program Coordinator, Performance Monitoring

REPORTS TO: Program Manager, Performance Monitoring

STATUS: Non-exempt, hourly, full-time

LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)

SALARY RANGE: $44,770 - $59,400 (commensurate with experience)

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH):

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

We are looking for a Program Coordinator to serve a critical role in coordinating and executing monitoring of partner agency performance. The ideal candidate will have excellent communication and data analysis skills and manage various activities and responsibilities simultaneously. The Program Coordinator will be responsible for ensuring performance monitoring and technical assistance work is completed on time, produces high quality deliverables, and supports partner agencies in performance improvement.

Desired Core Competencies:

• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders.
• Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized.
• Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and propose solutions.
• Data analysis: Able to clean, transform and analyze large data sets and draw understanding from the data.

Position Responsibilities:

• Coordinate performance monitoring activities of partner agencies, including compliance monitoring and/or performance outcomes monitoring, by creating workplans, timelines, and schedules.
• Assist All Chicago program staff as needed to develop or update performance metrics, reports, and data-driven performance management practices to support performance improvement of All Chicago programs.
• Execute performance outcomes and/or compliance monitoring activities through data analysis, data visualization, file and document review, summarizing of insights, communication with program staff, and meeting technical assistance needs.
• Identify technical assistance needs, data driven improvement focuses, and performance actions to recommend to All Chicago program staff for supporting agency and program improvement.
• Collaborate with team members to create technical assistance and training resources that support agencies in improving performance outcomes and/or compliance, including understanding how data translates to outcomes, what contributes to compliance and performance outcomes, and correcting data errors.
• Plan and facilitate meetings with internal program teams and partner agency staff as needed.
• Raise challenges with Program Manager to support troubleshooting, as needed.
• Responds to requests for information from partner agencies and community members seeking resources and assistance.

Requirements:

• Bachelor's degree in social work, Psychology, Social Justice or another related field is preferred. An equivalent combination of education and experience will also be considered.
• Possessing 2-3 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
• Strong skills in data analysis and visualization.

Compensation:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply:

Please submit cover letter, resume, and respond to pre-screen questions and salary range requirement.