Manager of Inside Sales Representative

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.

For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.

The Manager of Inside Sales at Jitterbit is a high-impact leadership role for someone who thrives on building teams, driving revenue, and creating a winning sales culture. In this fully remote position, you will oversee the North America Inside Sales Representative (ISR) organization, guiding SMB deals, developing talent, and establishing repeatable processes that consistently deliver results.

Reporting directly to the VP of NOAM Sales, your primary mission is to exceed revenue targets by acquiring new SMB customers and expanding existing accounts. You'll collaborate closely with Marketing, Product Management, Enterprise AEs, and Customer Success to ensure aligned go-to-market execution, strong pipeline health, and predictable performance.

Join us and help scale one of the fastest-growing segments of Jitterbit's business.

Key Attributes for Success

• Identify and develop leadership potential within the ISR team through coaching, mentorship, and targeted development plans.

• Successfully run and coach SMB sales cycles from discovery to close.

• Demonstrated track record of upselling and cross-selling into existing accounts, and the ability to coach the team to do the same.

• Develop and optimize scalable inside-sales processes that drive efficiency, productivity, and repeatable revenue.

• Oversee creation and maintenance of centralized knowledge resources: training materials, playbooks, talk tracks, and best practices.

• Build and execute a comprehensive SMB sales strategy aligned with organizational goals, market penetration, and customer acquisition.

• Maintain a consistent and sustainable pipeline for the segment; lead the team to consistently hit or exceed quotas.

• Implement coaching frameworks to elevate skills, improve performance, and cultivate future sales leaders.

• Leverage KPIs and analytics to monitor performance, identify gaps, and refine strategies.

• Partner with Marketing, Product, Enterprise Sales, and other internal teams to maintain strong alignment around messaging, campaigns, and customer feedback.

• Recruit, hire, and retain top-tier Inside Sales talent while building clear career-pathing and development opportunities.

• Champion a customer-centric culture focused on delivering value, solving business problems, and providing exceptional customer experience.

Qualifications

• 5+ years in B2B technology sales with significant SMB experience and consistent over-achievement against quota.

• Minimum of 3 years managing sales teams selling into SMB or existing customer segments.

• Ability to operate both strategically and tactically without day-to-day oversight.

• Entrepreneurial mindset with the discipline to thrive in a remote environment.

• Competitively driven, with strong judgment around when to push forward or when to redirect effort.

• Experience in high-growth, fast-paced environments and the ability to quickly absorb Jitterbit's sales methodology, value proposition, and product positioning.

• Naturally curious, motivated to understand customer problems deeply and craft business-driven solutions.

• Bachelor's degree or equivalent real-world experience.

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

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Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.