Key Account Manager

2 days ago

Pompano Beach, Florida, United States RJ ROBERTS & CO Full time
About Us:

is a leading online supplier of blank apparel, serving customers nationwide with fast, reliable service and unbeatable pricing. We are seeking a motivated Key Account Manager & Customer Retention Representative to support our top clients and strengthen long-term customer loyalty.

Role Overview

As a Key Account Manager & Customer Retention Representative, you will manage high-value accounts, support customer needs, and implement retention strategies that drive repeat business. You will serve as the primary point of contact for key clients, ensuring their orders, concerns, and growth opportunities are handled with care, professionalism, and efficiency.

Responsibilities

Build and maintain strong relationships with top accounts and B2B clients.

Understand client needs and provide personalized product or order recommendations.

Resolve customer issues promptly and professionally via phone, email, or chat.

Develop and implement retention strategies to increase loyalty and reduce churn.

Identify opportunities for upselling and cross-selling products.

Monitor account performance and provide actionable insights to management.

Qualifications

1–2 years of experience in account management, customer success, or customer retention.

Excellent communication and customer service skills.

Proficiency with CRM tools and basic data analysis.

Highly organized, detail-oriented, and proactive.

Experience in e-commerce or apparel is a plus.

Why Join Us

Impactful Work: Play a key role in supporting top clients and driving customer loyalty.

Growth Opportunities: Develop your career in a fast-growing e-commerce environment.

Collaborative Culture: Work with a team that values initiative, communication, and excellence.

Fast-Paced, Rewarding Environment: Gain exposure to multiple aspects of account management, retention strategies, and client success.

Competitive Compensation: We offer a salary and benefits package that rewards performance and dedication.

Work Location: In person

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Referral program

Retirement plan

Vision insurance

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