Scheduling Performance Manager

2 days ago

Santa Barbara, California, United States BrightStar Care of Santa Barbara and W. Ventura Counties Full time
About the Role
We are seeking an experienced and highly organized Scheduling Performance Manager to oversee our Scheduling Department and ensure exceptional service delivery to our clients and caregivers. This role plays a key part in managing people, optimizing scheduling processes, and maintaining operational excellence across our home care field staff.

Key Responsibilities
People Management
  • Supervise and support the Scheduling Coordinators and Home Care Field Staff, ensuring high performance and engagement
  • Conduct performance reviews, provide ongoing coaching and development
  • Partner with HR and Leadership to assist with disciplinary actions when necessary
  • Attend and participate in the Department Lead monthly meetings
Scheduling & Operational Oversight
  • Oversee master client schedules to ensure accuracy and consistency across all clients
  • Ensure all client schedules are completed at least 3 months in advance, with appropriate caregiver-to-client matching based on skill, availability, and compatibility
  • Create monthly Schedulers On-Call schedule
  • Oversee daily scheduling operations to ensure timely communication, shift coverage, and smooth execution
  • Office on-call rotation
Reporting & Data Management
  • Monitor and track Key Performance Indicators (KPIs) related to scheduling efficiency, caregiver utilization, and client satisfaction
  • Use and other systems to manage and analyze scheduling data
  • Create and present reports for the Leadership Team, highlighting trends, issues, and opportunities for improvement
Qualifications
  • 2+ years of experience in people management, scheduling, operations, and leading a team, preferably in a home care, healthcare, or staffing environment
  • Strong leadership and interpersonal skills with a proven ability to manage and motivate teams
  • Proficiency in , Microsoft Office Suite, and scheduling software
  • Excellent organizational and problem-solving abilities with attention to detail
  • Ability to manage competing priorities in a fast-paced environment
Why Join Us
A collaborative and mission-driven culture focused on making a difference in the lives of our clients and caregivers.
Opportunities for professional growth and leadership development. Competitive compensation and benefits package.

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