Property Manager

Paradise Retreats is a premier luxury rental company dedicated to providing unforgettable experiences for our discerning guests in the beautiful Santa Barbara area. We offer an exclusive portfolio of high-end properties and a commitment to personalized service that sets us apart.

The Property Manager is responsible for ensuring the functionality and performance of assigned properties, responding to guest and owner inquiries, and coordinating maintenance services. Beyond caretaking duties, this position will be integral in fostering strong relationships with property owners, collaborating with cross-functional teams, and contributing to company-wide initiatives to enhance owner and guest experiences.

Primary Responsibilities

· Maintains high standards for performance and functionality of assigned residences.

· Tracks, analyzes, and creates effective action plans for guest service improvement based on survey scores and member feedback.

· Performs maintenance and caretaking services according to service level agreements and management instructions.

· Engages and manages approved vendors for additional maintenance projects.

· Coordinates with 3rd party caretakers to ensure exceptional service.

· Proactively identifies and addresses property-related inquiries, issues, and complaints.

· Resolves property-related matters during and outside of business hours based on the on-call schedule.

· Protects and secures assigned properties according to safety procedures and seasonal factors.

· Conducts weekly maintenance inspections and reports to management.

· Responds to after-hours emergency requests and fields incoming communication from call answering service.

· Supports seasonal property audits and identifies off-season revenue-generating opportunities.

· Submits purchase order requests for supplies and purchases for homes.

· Supports new property onboarding process, including inspections, introductions, repairs, and upgrades.

· Submits purchase order requests for supplies and purchases for homes.

· Performs other duties as assigned by supervisor.

Property Charges:

· Maintains accurate billable hours and owner charge reports for end-of-month billing.

· Participates in monthly review of owner statements to ensure accurate charges.

· Reviews owner charges by examining work orders to ensure accuracy.

Owner Relationships:

· Creates and nurtures strong relationships with owners, delivering an exceptional experience at every touchpoint.

· Collaborates with various teams and contribute to company-wide initiatives.

· Supports new property onboarding process, including inspections, introductions, repairs, and upgrades.

Job Requirements (Experience, Knowledge, Skills)

· Ability to work independently in a fast-paced environment with a strong sense of urgency.

· Exceptional organization skills and attention to detail with the ability to multi task.

· Excellent oral, written, and listening skills.

· Strong interpersonal and emotional intelligence skills.

· Honest, respectful, trustworthy, dependable, and caring.

· Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, chat applications).

· Experience with and knowledge of home infrastructure and mechanics.

· Upbeat, positive disposition with a genuine "can do" attitude.

Physical Requirements

· Periods of sitting and working at a computer.

· Must be able to lift up to 25 pounds at a time.

· Must be able to stand and walk for the majority of the day.

Job Type: Full-time

Pay: $65, $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• property management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person