EPIC Application Analyst III or IV

We are looking for an experienced Epic Application Analyst who is already certified in the Ambulatory module. It will be a plus if you have a certification or experience with Kaleidoscope (Ophthalmalogy) and Bones (Orthopedics). You will be primarily focused on these modules. This will be classified as level III or IV, depending on the combination of experience and education. The employee will be responsible for the ongoing design, development, testing, validation, and ongoing support of these Epic modules across the healthcare system. Analyst will need to work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems. This employee will be heavily involved in ongoing application support, i.e., break fixes, handling enhancement/optimization requests, and quarterly Epic upgrades. You will work with customers at all levels of the organization to enhance their understanding of available tools and improve operational efficiencies. You will be able to primarily work remotely from home, but applicants must be able and flexible to travel to campus to attend required onsite meetings and/or provide go-live support to meet our Service Level Agreements. We will also consider candidates who can work remotely all the time if that scenario is needed and justified.

This is a full-time role that is eligible for all UTHealth benefits, including outstanding healthcare options as well as participation in a pension plan run by the State of Texas. The home office is located in our UTHealth Professional Building, situated in the heart of the Texas Medical Center.

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan

We take care of our employees As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more

Position Summary:

Responsible for the ongoing design, build, testing, validation, and support of any and all assigned modules across the health care system. Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Works with end users to help communicate improvements needed for business processes and contributes directly to the success of the UTHealth mission from a technological, clinical, administrative, and financial perspective.

Position Key Accountabilities:

1. Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications.

2. Works cohesively with stakeholders to provide system support including analysis, build, and testing of requested changes, and analysis of new functionality of applications.

3. Reviews, builds, tests and implements new functionality via System Upgrades and Special Updates.

4. Works and manages multiple tasks independently.

5. Demonstrates timely, effective, and efficient troubleshooting of very complex production software and workflow issues (which may cross applications/teams) and defines mitigation plans for resolution.

6. Acts as primary contributor in the development and documentation of internal procedures to use in conjunction with Epic application support, maintenance, and optimization.

7. Helps develop build timelines and project plans.

8. Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.

9. Assists Application Director in developing build timelines and project plans as communicated by leadership.

10. Performs and oversees unit testing of application configurations and build in appropriate non-production environments, to identify defects and create resolution plans accordingly.

11. Assists with creation of test scripts and ensures test scripts for integrated and end user testing are relevant and accurate.

12. Performs testing in a structured manner, follows any defined test scripts, and documents results.

13. Performs unit testing of application configurations and builds in appropriate non-production environments, identifies issues and potential solutions.

14. Follows established guidelines for system change control.

15. Creates and maintains documentation for change management, including cost estimation, project documentation, communication, and training plans.

16. Collaborates across teams to ensure process design, interface development, testing, and end user training are performed to quality standards.

17. Independently performs basic project management activities for the development and implementation of system changes and medium to large projects.

18. Develops application-specific reports; provides technical specifications and assistance to report developers as needed.

19. Performs other duties as assigned

Certification/Skills:

• Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.
• Superior customer relation skills including leading and participating in group sessions and reaching consensus.
• Familiarity with project lifecycle and project management methodologies for software management.
• Ability to plan and manage projects of various size; their tasks, dependencies, team members, other resources, and timeline.
• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relatively systems and programs that cross department/divisional lines.
• Must receive a passing score (as defined by Epic), within two attempts, on all required exams and projects (as defined by Epic) within 6 weeks after completion of training or within a pre-determined 6 week timeframe.
• EPIC Certification by EPIC required

Minimum Education:

Bachelor's degree in computer science, business or a related discipline, or equivalent years of related experience in health care or information technology will be considered in lieu of degree.

Minimum Experience:

Five (5) years of experience in a health care related field required. Three (3) of experience supporting one or more Epic modules preferred. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code § To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code § , the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas. Or plan to relocate to Texas within a certain time frame.