Analyst II/III, Retail Ops

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

*****************This Analyst role can be filled at an Analyst II, or Analyst III level. Please see minimum qualifications list below for each level***********************************

Analyst II Level - $63,000 - $70,000

Analyst III Level - $77,400- $86,000

Ranges are per year based on experience, along with a comprehensive benefits package that includes bonus and 401K

PRIMARY PURPOSE OF POSITION

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst III. The Analyst III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst III is responsible for subject matter expertise and problem resolution in the assigned business function areas. The Analyst III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs, including system testing and peer training on new projects/technology.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Ensure Effortless Customer Experience Performing Operational Duties: (Operational Excellence) Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
• Problem Solving and Issue Resolution: (Problem Solving / Analytics) Exercise independent judgment and analytical abilities, leveraging subject matter expertise, to investigate discrepancies in work processes. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed
• Cross Functional Communications: (Operational Excellence) Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support Change Management activities.
• Projects, Improvements, and Innovation: (Process Improvements / Projects) Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.
• Comprehension/Adherence of Policies and Controls: (Operational Excellence) Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS for Analyst II

• Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required. 

MINIMUM QUALIFICATIONS for Analyst III

• Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience
• Ability to operate independently with guidance from manager
• Has acquired a high level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)
• Strong knowledge of customer service procedures, principles, interpersonal skills and strong communication

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Accounting, Finance, Management, Management Information Technology or Supply Chain management
• Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO/LDC market EDI transactions
• Advanced skills in Microsoft Access and/or SQL database query development