Member Relations Lead

3 days ago

Santa Monica, California, United States Gold's Gym Full time

The Member Relations Lead Team Member will warmly greet and direct members, guests, and staff as they enter the club and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Club Manager. As the initial point of contact to our club, the Front Desk Lead is responsible for creating a welcoming atmosphere and a memorable guest experience.

  • Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
  • Provide security and control to the front door and retail area of the facility.
  • Personally check each member into the club using the proper check-in procedures.
  • Monitor check-ins to identify delinquent accounts and notify Club Management.
  • Register all guests into the club using proper registration procedures.
  • Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
  • Utilize the club phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries.
  • Respond immediately to member requests, inquiries, and concerns.
  • Maintain neat appearance and wear proper uniform attire with nametag while on duty.
  • Distribute keys, towels and other materials as needed.
  • Process retail and concession sales.
  • Help maintain a fully stocked cooler, Juice Bar and retail inventory.
  • Attend all staff meetings as directed.
  • Clean and maintain the front desk area and Juice Bar according to company standards.
  • Log all maintenance concerns that are reported.
  • Follow and report any safety concerns.
  • Notify management of any club or member incidents that require incident reports.
  • Work when scheduled and adhere to company attendance policies.
  • Perform other reasonable work assignments as directed by the Club General Manager and/or Club Assistant Manager; to include but not limited to light cleaning and picking up of weights during club walk throughs.
  • Assist in membership sales (kiosk or computer) and signing up members.
  • Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
  • Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
  • Assist with receiving orders and checking in retail and concession and Juice Bar products.
  • Assist members with registering and checking in for classes via app.
  • Other duties as assigned.

HOURLY RATE: $23.00

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