Customer Service Representative

5 days ago

Norcross, Georgia, United States Reliable Automatic Sprinkler Co., Inc. Full time $40,000 - $80,000 per year

Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market; distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable's corporate headquarters is located in Elmsford, NY; manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.

We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners.

We are hiring across the country and have the following opportunity available to you today:

Customer Service Representative
Atlanta Distribution Center
Norcross, GA

The Customer Service Representative provides effective customer service for all internal and external customers.

Duties and Responsibilities

Responsible for communicating with customers via phone, email, fax, etc.Provides timely and accurate information to incoming customer service orders, status, and product knowledge requestProcesses customer orders, changes, and returnsResolves customer complaints by investigating problems, developing solutions, and making recommendationsWorks closely with the Operations Supervisor as directedReviews and maintains customer database to track information on account information, statuses, orders, and lead timesProvides timely feedback regarding service failures or customer concernsWorks closely with Sales Representatives on quotes, status of orders etc.Promotes a safe workplace Performs other duties as directed

Required Skills, Competencies and Qualifications

Strong communication and interpersonal skillsOutstanding customer service skillsExcellent time management abilityAbility to handle adversity and conflict with successful outcomesOutstanding attention to detail and accuracyPossesses strong commitment to team environment while working well with othersWorks systematically and logically to resolve problemsUnderstanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and servicesKnowledge of technical details of the company productProficient in computer data entryProficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software2+ years of Customer Service experience in the manufacturing or construction industry

Benefits

Medical, Dental, and FSA are available 30 days following your start date401k with company match is available after 90 days of employmentCompany-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you2 weeks of vacation after 6 months of employment10 paid holidays - including your birthday

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